What you can do if an alarm is going off
If a car or burglar alarm is going off in your area and the owner isn’t around to switch it off, we’ve got a legal right to silence it.
If the alarm is ringing during the day contact us. If the alarm is ringing at night please call 101.
What we do
If we can’t find the owner or occupier we have to serve a ’noise abatement notice’ on them, which gives them 30 minutes to silence the alarm. If the alarm continues to go off, we disable it. We take every care not to damage property and leave it secure.
If we have had to change the locks on your car or property
If we’ve had to change the locks on your car or property we’ll leave a notice telling you the number to ring to collect your new keys, or you can contact us (during normal office hours).
When you come to collect your new keys you must bring valid ID and proof of ownership or tenancy of the property.
We will recover costs for silencing the alarm from you.
What you can do
We recommend you:
- have named key-holders who can be contacted if your alarm goes off and your neighbours know the names of these key-holders
- check windows and doors before you leave your property
Alarm Registration Service
You can register with our Alarm Registration Service so that we’ll be able to contact a key-holder in the event of a complaint. To register download the form and send it back to us.
If a fire alarm is going off please call the fire brigade on 999.