Every day we empty around 75,000 bins, and sometimes mistakes can happen. If you put your bin out for collection and it was not emptied you can report a missed collection.
Report a missed collection
If there was a reason why we didn’t empty your bin we may have left a tag or sticker on your bin to explain what the problem was, and how to arrange for your bin to be emptied.
If your bin has not been emptied and no tag or sticker was left on your bin, you can report a missed collection. Before you report a missed collection you can check our service alerts to see if your collection has been delayed.
If your collection has been missed we'll return to your property within 1 working day to empty your bin. If there's a reason we can't do this we'll contact you within 1 working day to explain why.