Care alarms

Our emergency care alarm service allows people to get help when they are in difficulty. It helps people to remain safe, secure and independent in and around their homes.

Our service provides you, family and carers reassurance that if there is a problem, help is available 24 hours a day, every day.

Anyone aged 18 or over who lives in Sheffield can use our service. This includes:

  • older people
  • people who live alone
  • people who have recently left hospital
  • people with a disability
  • people with medical conditions

We already support thousands of people across the city. 

Our service is inspected by the Care Quality Commission (CQC) and has been rated as Good.

Care alarms available

When you join our service we’ll provide you with a main unit and a portable alarm button, which can be worn either as a pendant, on a wrist strap, a key ring or clipped to your clothing. This works via a telephone landline or by using mobile phone technology.

You can also add extra alarms to your general service that monitor certain situations and automatically raise an alarm. Our staff will be able to advise on the suitability of these alarms in individual cases.

We offer a range of care alarms:

  • bed and chair occupancy sensors
  • smoke and carbon monoxide detectors
  • natural gas detectors
  • heat detectors
  • extreme temperature sensors
  • flood detectors
  • fix alarm buttons
  • panic alarms (referral from Sheffield Domestic Abuse Coordination Team)
  • fall detectors
  • property exit sensors
  • epilepsy sensors
  • medication dispensers
  • bogus caller button


The City Wide Care Alarms service, including installation, monitoring, our support worker response and maintenance, is just £4.93 per week.

The battery only operated unit is £5.45 and the service using a mobile phone signal is £5.50 per week, with customers expected to supply their own sim card.

Please contact us for additional alarm prices as these vary. Any alarm calls made will use your phone line, so there will be the additional cost of the phone call each time that alarm is used.

All prices exclude VAT. Customers will not have to pay VAT if they are chronically sick or disabled.

Apply to join City Wide Care Alarms

If you would like to apply for the City Wide Care Alarms Service you can either apply online or call us. We will be happy to arrange a no obligation visit to show you our systems working.

How to pay for your Care Alarm

Each month you will be charged an overall month average and then be sent an invoice.

Pay by Direct Debit

A Direct Debit form will automatically be sent with your first invoice. If you wish to pay by this method, simply complete the form and send it back to our office. If you need a new form please contact us.

Pay online with a credit or debit card

You can pay online with a credit or debit card, you will need:


  • Your 14 digit reference number (beginning with an 8)
  • A credit or debit card

Pay over the phone

Use the ATP (Automated Telephone Payments) system 24 hours a day, 365 days a year by calling 0114 273 5249 and follow the instructions.

Post Office or PayPoint

Please take your invoice and the payment to any post office to pay in cash, cheque or debit card. To pay at PayPoint you can pay by cash or card only.

Contact City Wide Care Alarms

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