If you want to:
Your question will go to the right team to help with your enquiry.
Cost of living support: Help and advice with money, energy, food and bills.
If you have received a text from us about an outstanding rent balance, or are in arrears with your rent, follow the links below to clear your balance online.
You can also set up a direct debit to ensure that payments are made. It is important to get in touch with us if you are unable to pay your rent or arrears’
If you have received a notice seeking possession, call us on 0114 293 0000 as soon as possible to avoid any further legal action.
To make additional payments to your rent account:
It's easy to set up and payments happen automatically on the day of the week, month or fortnight you choose. You don’t need to worry about amending the amount if your rent changes and we'll always tell you at least 10 working days in advance if your payment amount will change.
You can set up a direct debit by:
Over the past few months, millions of people have experienced increases in the cost of living, including rises in petrol, food and utility prices.
Whilst you should still pay your Council Housing rent, we understand some people’s circumstances have changed and they are struggling.
There are lots of ways we can help:
We will look at each case individually and come up with solutions that work for you.
Contact us to find out how we can help. You may also find Help and advice on money issues useful.
It is important that you get in touch if you are having difficulty paying your rent or arrears. Call us on 0114 293 0000 as soon as possible to avoid any potential legal action.
If you would prefer to get independent advice you can: