Paying your rent

If you have received a text from us about an outstanding rent balance, or are in arrears with your rent, follow the links below to clear your balance online.

If you are unable to pay by either of these methods, please call one of our income specialists on 0114 293 0000.


Pay online or by phone

To make additional payments to your rent account:

  • call our automated payment line: 0114 273 5249 (available 24/7)
  • or pay online

Pay by Direct Debit

It's easy to set up and payments happen automatically on the day of the week, month or fortnight you choose. You don’t need to worry about amending the amount if your rent changes and we'll always tell you at least 10 working days in advance if your payment amount will change.

You can set up a Direct Debit by:

  • calling us on 0114 293 0000 (you will need your bank details)
  • or completing the Direct Debit form and emailing it, or a scanned copy or screenshot, to

Paying rent on your garage

You will be asked to pay your garage rent at the same time as your house/flat rent. Any rent payments you make will be credited to the account for your home first.

If you fail to make payments or do not get in touch with us to discuss any arrears on your garage, a ‘Notice to Quit’ will be issued. This will give you 14 days to leave the garage or site.

After this period, your right to use the garage or site will come to an end and we will take possession of the garage and its contents.

Contact Council Housing Service

0114 293 0000
Monday to Friday
8am to 5:30pm
Housing and Neighbourhood Service
PO Box 5967
S2 9GH

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