Paying your rent

If you have received a text from us about an outstanding rent balance, or are in arrears with your rent, follow the links below to clear your balance online.

If you are unable to pay by either of these methods, please call one of our income specialists on 0114 293 0000.


Pay online or by phone

To make additional payments to your rent account:

  • call our automated payment line: 0114 273 5249 (available 24/7)
  • or pay online

Setting up a direct debit to pay your rent

It's easy to set up and payments happen automatically on the day of the week, month or fortnight you choose. You don’t need to worry about amending the amount if your rent changes and we'll always tell you at least 10 working days in advance if your payment amount will change.

You can set up a direct debit by:

  • calling us on 0114 293 0000 (you will need your bank details)
  • or completing the Direct Debit form and emailing it, or a scanned copy or screenshot, to

Help if you're struggling to pay your rent

Over the past few months, millions of people have experienced increases in the cost of living, including rises in petrol, food and utility prices.

Whilst you should still pay your Council Housing rent, we understand some people’s circumstances have changed and they are struggling.

How we can help

There are lots of ways we can help:

  • provide advice about benefits and maximising your income
  • help with claims for grants or discretionary payments
  • set up a payment plan that suits you so you can pay arrears over time
  • signpost you to other agencies for specialised debt support

We will look at each case individually and come up with solutions that work for you.

Contact us to find out how we can help.

It is important that you get in touch if you are having difficulty paying your rent or arrears. Call us on 0114 293 0000 as soon as possible to avoid any potential legal action.

Independent advice

If you would prefer to get independent advice you can:

Contact Council Housing Service

0114 293 0000
Monday to Friday
8am to 5:30pm
Housing and Neighbourhood Service
PO Box 5967
S2 9GH

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