Ask us a question
If you want to:
- ask us something
- report something for the first time
- apply for something
- follow up an enquiry you have already made
You can do this on the relevant page on the website. Your question will go to the right team to help with your enquiry.
British Sign Language
You can also contact us using SignLive. It enables deaf people to access on demand and pre-booked, qualified NRCPD British Sign Language interpreters, and other communication professionals, 24 hours a day, 365 a year.
Feedback or suggestions
We welcome feedback including compliments and suggestions on how we can improve our website and the services we offer. We can't respond directly to this feedback. If you want an answer to a specific service question, please use the 'ask us a question' on the relevant web page.
Complaints
Sometimes things don’t go as planned, but we’d like the chance to fix it.
If this is your first time reporting the issue, please search for the relevant page and use the ‘Ask us a question’ option or the report form provided.
If you’ve already reported it and it hasn’t been sorted, we can help through our complaints process.
We follow clear steps to make sure every complaint is handled fairly and resolved as quickly as possible.