If you can’t find what you need on our website or would prefer to speak in person, please give us a call or visit us at Howden House in the city centre or at First Point centres closer to where you are.

Call us

Contact Customer Services on 0114 273 4567 and select from several options including bin collections, recycling, parking, council housing enquiries, Council Tax and children and family services. 

You can also contact us on this number using text relay (previously known as TypeTalk).

In person

At a First Point you can:

  • ask us detailed enquiries or simple advice
  • speak to specialists (call general enquiries for an appointment)
  • use our free phones, internet computers, leaflets, application forms and posters
  • find out about a range of services for families (Howden House only)

Howden House

On Union Street in the city centre, close to the Peace Gardens and the ‘cheese grater’ car park.

Open Monday to Friday from 8.30am to 5.30pm.


Chambers Court, off Cowley Lane, S35 2XE

Open Monday to Friday from 9am to 5pm. 

Call 0114 273 4567


The Mall, off Langsett Road, S6 2LR

Open Monday, Tuesday, Thursday, Friday from 9am to 5pm and on Wednesday from 9am to 1pm.

Call 0114 273 4567

Crystal Peaks

1-3 Peaks Square, Waterthorpe, S20 7PH

Open Monday to Friday from 9am to 5pm.

Call 0114 273 4567


Sorby House, 42 Spital Hill, S4 7LG

Open Monday to Friday from 9am to 5pm.

Call 0114 273 4567

Manor Library

Ridgeway Road, Sheffield, S12 2SS

Open Monday to Friday from 9am to 5pm.

Call 0114 203 7805

Contact Customer Services

1 Union Street
Howden House
S1 2SH

Mon to Fri, 8:45am to 4:45pm.