Request a repair to a council property

Gas leaks and lift breakdowns

If you suspect you have a gas leak, you must report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. You can report lift breakdowns to 0114 273 7693.

We're responsible for keeping your home in a good state of repair. Your tenancy conditions explain what we are responsible for repairing and what we expect you to do to look after and maintain your home.

When you report a repair we will decide how quickly it needs to be completed. We may charge you the cost of repairing or replacing something which is damaged deliberately or due to carelessness. We may waive this charge if you have been the victim of a crime (for example theft, vandalism or break-in) and have a crime reference number.

What we're responsible for repairing

We will repair the following:

  • the structure and outside of the building, including shared parts, (roof, outside walls, outside doors, windows, chimneys and chimney stacs, drains, gutters and outside pipes)
  • inside walls, skirting boards, doors, door frames, floors and ceilings
  • electric wiring, sockets, light fittings and gas and water pipes
  • heating equipment (such as fires, radiators and storage radiators) and water heating equipment (boilers and immersion heaters)
  • kitchen and bathroom fixtures (sinks, basins, baths, showers and toilets)
  • pathways and steps which are the main means of getting to your home
  • shared television aerial or shared satellite dish we have provided
  • supporting or retaining walls, and boundary walls and metal railings to the property
  • furniture and fittings we have provided
  • fixtures or fittings you have added to your home, only if we agreed in writing to maintain them before you put them in

How to request a repair

If the repair is urgent, or to do with communal areas, external downpipes or damp, please call us on 0114 273 5555

When you request a repair, we'll ask you for:

  • details about the problem
  • the address of the property
  • your contact details
  • a date and time for your appointment
Request one repair at a time

You can only request one repair at a time using this service.

Contact Council Housing Repairs Service

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