At Sheffield City Council we make the following commitments.
We listen to you
- we listen to you and, wherever possible, respond to your needs
- we ask for your views and use these to improve services
- we will support you to tell us about your needs
We respect you
- we are helpful, polite and take steps to understand your needs
- we value the diverse nature of our customers
- we will support you so that you are able to help yourself
We are easily accessible
- we will make as many services as possible available online for you to use at a time that suits you
- if you need help to access services, we will help you
- we will be clear about what we can and can’t do
- if we have to say no to you, we will explain why and who else may be able to help
- we will make sure that any information we publish is correct and answers your questions as fully as possible
In return we need you to
- treat our employees with respect and courtesy so that we can do our best for you
- tell us if your personal circumstances change as this may affect our service to you
- keep any appointments you make with us, or tell us if you can’t do this