If you have reported anti-social behaviour and you are concerned that not enough is being done, you can raise a ‘Community Trigger’.
The Community Trigger gives you, or someone acting on your behalf, the right to request a review of your case by ourselves, the Police and any other relevant organisations. The review will focus on working together to find a solution.
To use the Community Trigger, one of the following thresholds must apply:
- you have reported 3 separate incidents relating to the same or similar issue of anti-social behaviour within the last 6 months
- 5 different households have separately reported the same anti-social behaviour issue within the last 6 months
If you request a Community Trigger and you meet the above criteria, we will ensure that our relevant teams carry out a thorough review of your case, alongside the Police and other organisations which have been involved.
Depending on who you have reported the issue to and who has been involved, this might include:
- our Council Housing Service
- our Environmental Protection Service
- your landlord if you are a housing tenant
We will then let you know our findings and tell you what will happen next.
The Community Trigger does not replace our complaints procedure. If you have a specific complaint about the way we have dealt with your case, you can make a complaint.
If your complaint is about another organisation, such as the Police or your landlord, you should contact them for details about how to complain.