We can provide advice, help and support for anyone who is homeless, could become homeless in the near future, or has a housing problem which they need help to resolve.

Our telephone based Housing Advice and Options Line can:

  • advise you in relation to a range of housing related issues, such as disrepair, ending a tenancy, affordability etc. 
  • advise you on your rights as a tenant or an owner occupier.
  • explore options to prevent you having to leave your home.
  • advise you on paying for your home, including signposting to benefits advice.
  • advise you on the range of housing options available in the city and how to access housing, including Council housing, private rented accommodation, Housing Association accommodation, supported accommodation and in an emergency hostels and refuges.
  • if you are already homeless, or about to be, we can refer your case for a detailed homelessness assessment to see if the Council can help you find somewhere to live.

Where it is not possible to resolve your housing issue immediately your case will be referred to one of the casework teams so that  further work can be done.

Contact the Housing and Options line on 0114 2736306 during office hours Monday – Friday 8.30am to 5pm.

In case of an emergency out of hours please call 0800 7311 689.

Duty of care

In some circumstances we have a duty to provide you and your household with accommodation.  We will assess your circumstances to establish if we owe you a duty. 

We consider whether you are:

  • eligible for housing assistance
  • homeless
  • in priority need
  • intentionally homeless
  • have a local connection

These tests are defined by law.  Part VII of the 1996 Housing Act determines the tests which we have to apply.

If you have nowhere else to stay we may have a duty to provide you with temporary accommodation while we look into your circumstance.  However, as temporary accommodation is not always an ideal option, we do encourage you to make your own arrangements if possible.

This does not affect the length of time it takes to make a decision, or the decision itself.

Temporary accommodation

There are 2 types of accommodation we provide people who are homeless:

Interim accommodation

This is accommodation that we provide while we look into the circumstances of your case.

You will be provided with accommodation until we make a decision about any duty we may owe you.

This will be the case unless your behaviour means we decide we cannot carry on accommodating you (e.g. you do not pay charges or break the rules or conditions set by the accommodation provider).

If we decide that we do not owe you any duty your accommodation will be ended. If you are unhappy with our decision you can ask for it to be reviewed.

You may request further accommodation while this review takes place.

If you are worried about your interim accommodation ending or have any other concerns speak to the Housing Solutions Officer who is dealing with you case.

Temporary accommodation

This is accommodation that we provide once we have made a decision on your case.

How long this accommodation lasts will depend on the decision that we make.

The accommodation may be brought to an end if your behaviour at the accommodation means we decide not to carry on accommodating you (e.g. you do not pay charges or break any of the rules or conditions set by the accommodation provider).

If you are unhappy with our decision you can ask for it to be reviewed. If your accommodation has been ended you may request further accommodation while this review takes place.

If you are worried about temporary accommodation ending or have any other concerns speak to the Housing Solution Officer who is dealing with your case.

If you wish to seek independent advice, please search using our Sheffield Directory portal.

Homeless enhanced housing options service

The Enhanced Housing Options (EHO) service is a 12 month pilot of an intensive housing options service.

The service aims to work with the most chaotic and vulnerable Housing Solutions customers, many of whom will be trapped in a cycle of homelessness, to find long term settled accommodation appropriate for their individual needs. The client group includes:

  • people with mental health issues
  • people with current or historical substance misuse
  • people with a learning disability who also have other complex needs
  • people with convictions that have restrictions on where they can live
  • 16/17 year olds who are homeless
  • other vulnerable individuals

Support offered

EHO works with the individual to tackle the root causes of homelessness. The support offered includes:

  • tenancy support
  • giving support to organise finances
  • self-esteem raising work
  • referrals to specialist agencies
  • basic health promotion
  • encouragement to participate in positive activities
  • independent living and life skills

We work with customers who have presented to Housing Solutions as being homeless. All referrals are via the Housing Solutions Service.

The EHO workers work alongside Housing Solutions to find long term settled accommodation for EHO customers. The EHO workers go out and work with customers wherever they are living until a long term settled home is found, and then support customers to settle into their new accommodation.

Housing Solutions

Ask us a question

0114 2736306