Please fill out our report and request form if you would like to:
- replace a damaged bin, box or box cover
- replace a missing bin, box or box cover
Once we have received your request we may contact you to arrange a visit to your home to check the information that you have provided. We will then review your application to see if you qualify for a replacement or additional bin.
If your bin has not been emptied this may have been because there was commercial or incorrectly recycled waste in your bin, if this is the case then we will not collect your bin and will leave a tag or sticker explaining why.
If there was no tag or sticker, check to see if there are any service alerts currently in place. If there are no service alerts, wait until after 4pm on your collection day and report a missed collection.
We will return to your property within 2 working days to empty your bin. If however, there is a reason why we cannot do this, we will contact you within 2 working days to explain why.
Check Service Alerts
Before reporting a missed collection please check for any service alerts
If you are a larger household and feel that you have too much waste to fit in your current black bin you can apply for a larger or additional black bin. Once we receive your application we may contact you to arrange a visit to your home to check the information you have provided. We will then review your application to see if you qualify for a larger/additional black bin.
If you are unable to take your bin to the kerb because of a disability or ill health, you can request help. This is called the Assisted Collection service.
The refuse collectors will wheel your bin out to the road for collection and then return it after it has been emptied.