We take all reports of damp and mould extremely seriously and would encourage you to get in touch if you think you have any problems in your home. We want to do everything we reasonably can to make sure our customers stay safe, healthy, warm and well in their homes.
We have created a damp and mould task force to improve how we respond to issues of damp and mould across council homes.
The initial key actions from the action plan the task force has put in place include:
- prioritising and inspecting all reports of damp and mould, with the aim of inspecting the majority of cases within 5 working days
- where damp and mould is caused by a leak, we aim to respond to all reports of a leak within 24 hours
- prioritising the inspection and assessment of damp and mould in the homes and blocks that are most likely to suffer from damp and mould problems
- working with our tenant and resident associations (TARAs) to ensure we have a joined-up, clear, and standard response for tackling damp and mould - and no cases fall through the gaps of our collective responsibilities
How to report concerns
If you have concerns about damp and mould in a council or private rented property, report it online.
Further advice
If you are a homeowner and would like further advice on how to prevent damp and mould, help with energy efficiency or costs of living advice, please visit:
- Warm Homes Sheffield or call 0800 107 8882
- Household energy at gov.uk
- Cost of living