Housing service performance

Each year we produce an annual report which looks back on our performance over the last year and outlines what we’re planning to do next. Every year customers help us produce the report, scrutinising its content, design and choosing a theme. Please email getinvolved@sheffield.gov.uk if you have any comments or feedback about our latest annual report or would like to help produce the next one.

Our performance

Sheffield City Council is committed to providing excellent homes and housing services. We work closely with customers to constantly improve the way we work.  We monitor our performance, in a range of different ways. This could be through customer surveys or by using information about the enquiries we handle.  

Customer satisfaction surveys

We regularly carry out customer satisfaction surveys to find out what you think about the services we provide.  We value your opinions and use the findings to identify what we are doing well and where improvements can be made to our services.

Viewpoint, a community enterprise organisation, carries out our surveys.  They telephone 300 customers a month who have been picked at random and ask them to rate services on a scale from 1 to 10.

Contact Council Housing Service

Housing and Neighbourhood Service
PO Box 5967
S2 9GH
0114 293 0000
Monday to Friday
8am to 5:30pm