Pay your enforcement debt

If you have received a letter from us explaining that your parking, council tax or business rates debt has been referred to us to collect, please use one of the following options to make your payment.

Unfortunately we can't accept cheques, postal orders or cash. Payments made by credit or debit card will be credited to your account the same day.

If your debt has been referred to an external agency, please don't try to pay us. Instead, follow the payment instructions in the letter you've received. 

Pay online

It’s quick, safe and secure to pay your enforcement debt online.

You'll need:

  • your enforcement agent reference number from your letter (eg 4xxxxxxxx)
  • your credit or debit card

Pay by phone

You can pay your enforcement debt over the phone on 0114 273 5249. Select Option 5 for the Internal Enforcement Service when prompted.

You'll need:

  • your enforcement reference number from your letter (eg 4xxxxxxxx)
  • your credit or debit card
  • a pen and paper to record the receipt number

If you need help making a payment or aren’t sure what your payment options are, call us on 0114 293 0853, Monday to Friday from 9am to 4pm.

Pay at a Post Office or PayPoint outlets

You can also pay in person at a PayPoint outlet by cash or pay at a Post Office by cash, cheque or credit/debit card. You'll need the barcode from the letter that we've sent to you to make your payment.

Enforcement costs

Enforcement costs are charges set by the government to cover the administrative costs of claiming a debt and, if necessary, the costs of seizing property from the debtor and the costs of selling this property.

You will have been told in your letter what enforcement costs you have been charged and they'll be included in the amount we're asking you to repay.

These costs are:

  • standard enforcement notice: £75
  • enforcement agent visit to take control of goods: £235
  • enforcement visit to remove goods: £110

(If you owe more than £1,500 there will be an additional charge of 7.5% of the value of your total debt above £1,500).

You'll be charged for any storage, locksmith or court application fees that the collection and storage of your goods requires.

Repaying your debt could also require selling your property at auction, in which case these costs will be added to how much you need to pay. 

Find out about auction costs

How much auction costs are will depend on if the auction takes place on the auctioneer's premises or not and could include:

  • Auctioneer's commission. If the sale takes place on the auctioneer's own premises this will be a maximum of 15% of the value of the items sold. If the sale takes place off the auctioneers premises then this fee will be a maximum of 7.5% of the sale value
  • Auctioneer's out of pocket expenses, such as travel expenses
  • Any reasonable advertising costs for the sale of your goods
  • Internet auction costs
  • In some circumstances exceptional costs will apply and these will be determined by a court decision

Contact Enforcement Team

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