You must join a redress scheme if you operate as as a residential estate agent, letting agent or in property management.
If a customer has a complaint about your service that you cannot resolve between yourselves, they can complain to the scheme.
The approved redress schemes are:
We are the enforcing authority for these regulations and we are required to take enforcement action where a person who should have joined a redress scheme, has not done so.
A financial penalty of up to £5,000 can be imposed where an agent has not joined a scheme.
If you have received a final notice about a financial penalty, and you do not intend appealing the penalty or the time you have to appeal has run out, then you should pay that penalty.
Pay a penalty online
You can pay a financial penalty online by debit or credit card.