If your bin hasn't been emptied this may have been because there was commercial or incorrectly recycled waste in your bin. If this is the case then we will have left a tag or sticker explaining why we didn't collect it.

Report a missed collection

If there was no tag or sticker on your unemptied bin, check to see if there are any service alerts currently in place.

Check our service alerts to see if your collection has been temporarily delayed. If there are no service alerts you should wait until after 4pm on your collection day before reporting a missed collection.

If your collection has been missed we'll return to your property within 2 working days to empty your bin. If there's a reason we can't do this we'll contact you within 2 working days to explain why.

Contact Veolia Waste Collection and Recycling