If your bin hasn't been emptied this may have been because there was commercial or incorrectly recycled waste in your bin. If this is the case then we will have left a tag or sticker explaining why we didn't collect it.
If there was no tag or sticker on your unemptied bin, check to see if there are any service alerts currently in place. Service alerts might mean your service has been temporarily delayed. If there are no service alerts, wait until after 4pm on your collection day before reporting a missed collection.
We'll return to your property within 2 working days to empty your bin. If there's a reason why we can't do this, we'll contact you within 2 working days to explain why.
Check service alerts
Before reporting a missed collection please check for any service alerts.