What to do if you have difficulty paying Council Tax

If you're having difficulty paying your bill we may be able to help you.

Request a payment arrangement

If you can’t afford to pay your instalment or you miss your first payment, you can ‘Make an offer of payment’ on our Council Tax portal.

This means we can:

  • recalculate your bill to include your missed payment with your remaining payments
  • give you up to March 2024 to pay

You can also email council.tax@sheffield.gov.uk with your name, account number, contact details and your repayment proposal.

Claim benefits and allowances 

If you're on a low income you may be able to apply for:

  • Council Tax Support
  • Council Tax Hardship Scheme (if you're in receipt of Council Tax Support but you are still unable to make payments)

If you have lost your job or have to take time off work and you do not get paid

You might be entitled to claim benefits. Check if you are entitled to claim Employment Support Allowance or Universal Credit to top up your income.

Contact Council Tax

0114 273 6633
Monday to Friday
8:30am to 5:30pm
PO Box 1310
Howden House
1 Union Street
S1 2SH

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