If you have been overpaid, we will notify you of this and ask you to repay the money.

We usually recover an overpayment of Housing Benefit by accepting a full repayment or by taking a weekly amount from your future Housing Benefit.

The standard wekly repayment rate is currently £11.10 per week. If you are suffering from financial hardship the minimum rate can be set at £3.70 per week. To find out if you qualify for this rate you will need to complete an Income, Expenditure and Capital form and return it to us.

If the overpayment of Housing Benefit has occurred as a result of fraud there is a higher weekly rate of £18.50 per week.

Pay by debit card online

You can pay your housing benefit overpayment online. To do this you will need:

  • Your reference number
  • A debit card (please note that we do not accept credit card payments)

Contact the Benefits team

Ask us a question

0114 273 6777 Monday to Friday 8:45am to 4:45pm