If you think our decision about your Housing Benefit or Council Tax Support is wrong you can ask us how we’ve come to this decision.

If you decide you want to appeal against our decision, the form or letter must reach us within one month of the date of the decision letter we sent to you and must clearly state that you are making a benefit appeal.

Late claims

If you make an appeal more than one month after the date of our decision letter you must give a reason why you could not appeal within the time.

What happens next

An Appeals Officer will look at your case. If they decide our original decision is wrong, they’ll contact you and let you know your new benefit amount. If they decide our original decision is correct, they’ll let you know and tell you what you can do next if you still disagree with our decision. 

Make an appeal

Download the appeal form and print it out. Once you have filled it in and signed it you can post it to:

Appeals Section
The Benefits Service
PO Box 1310
Sheffield
S1 1UY

Appeal by letter

You can also appeal in writing. If you choose to appeal by letter make sure you:

  • include your name, address and reference number
  • explain clearly why you think the decision is wrong 
  • send in any extra information you think we might need to know
  • include the date of your decision letter or a copy of the decision letter
  • sign the letter or form - if someone is acting on your behalf you must include your written authorisation for them to do so

Contact the Benefits team

Ask us a question

0114 273 6777 Monday to Friday 8:45am to 4:45pm

P.O. Box 1310 Sheffield