Our service is there for anyone who feels a need for the security, safety or increased independence it can bring, either for them or their family.

Although many of our current users are elderly, some of whom live alone, the service is available for anyone over 18 who lives inside the Sheffield boundary.

We already support thousands of people across the city. Many people have the service for the security it brings, knowing that if something does happen they’ll have someone they can contact straight away, to provide the help and support they need.

Apply to join city wide care alarms

If you would like to apply for the City Wide Care Alarms Service you can either apply online or call us. We will be happy to arrange a no obligation visit to show you our systems working.

Care Alarms Available

When you join our service we’ll provide you with a main unit and a portable alarm button, which can be worn either as a pendant, on a wrist strap, a key ring or clipped to your clothing.

You can also add extra alarms to your general service that monitor certain situations and automatically raise an alarm. Our staff will be able to advise on the suitability of these alarms in individual cases.

We offer a range of care alarms

  • bed and chair occupancy sensors
  • smoke and carbon monoxide detectors
  • natural gas detectors
  • heat detectors
  • extreme temperature sensors
  • flood detectors
  • fix alarm buttons
  • panic alarms (referral from Sheffield Domestic Abuse Coordination Team)
  • fall detectors
  • property exit sensors
  • epilepsy sensors
  • medication dispensers
  • bogus caller button
Apply for a city wide care alarm

Cost

The City Wide Care Alarms service, including installation, monitoring, our support worker response and maintenance, is just £4.93 per week.

The battery only operated unit is £5.45 and the service using a mobile phone signal is £5.50 per week, with customers expected to supply their own sim card.

Please contact us for additional alarm prices as these vary. Any alarm calls made will use your phone line, therefore there will be the additional cost of the phone call each time that alarm is used.

All prices exclude VAT. Customers will not have to pay VAT if they are chronically sick or disabled.

How to pay for your Care Alarm

Each month you will be charged an overall month average and then be sent an invoice.

Pay by direct debit

A direct debit form will automatically be sent with your first invoice. If you wish to pay by this method, simply complete the form and send it back to our office. If you need a new form please contact us.

Pay online with a credit or debit card

You can pay online with a credit or debit card, you will need:
  • Your 14 digit reference number (beginning with an 8)
  • A credit or debit card
Pay your alarm subscription online

Pay over the phone

Use the ATP (Automated Telephone Payments) system 24 hours a day, 365 days a year by calling 0114 2735249 and follow the instructions.

Alternatively phone 0114 2420351 and speak to an adviser.

Post Office or paypoint

Please take your invoice and the payment to any post office to pay in cash, cheque or debit card. To pay at paypoint you can pay by cash or card only.

City Wide Care Alarms

Ask us a question

0114 242 0351