We want our landlords and tenants to have respectful relationships that helps to maintain stable homes.
We provide initiatives that support collaboration between landlords and tenants that aims to ensure stable and successful long-term tenancies.
Private Rented Solutions
The Private Rented Solutions (PRS) Scheme assists landlords in renting out their properties while supporting tenants in securing long-term housing. Key features include:
- rent guarantee – assurance of rent payments for the fixed term of the tenancy
- damage liability coverage – protection against tenant-caused damages
- free services – no fees for property matching, viewings or contracting processes
- ongoing support – dedicated account managers for landlords and tenancy support workers for tenants, promoting effective communication and issue resolution
This scheme emphasises mutual support, aiming for tenancies that extend beyond the initial agreement period.
Call B4 You Serve
Call B4 You Serve (CB4YS) is a free, impartial service designed to help landlords address tenancy challenges proactively. It reduces the need for eviction proceedings. Services offered include:
- rent arrears assistance – strategies to manage and recover unpaid rent
- mediation services – facilitating discussions between landlords and tenants to resolve disputes
- guidance on universal credit issues – regular meetings with the department for work and pensions to address payment concerns
- legal advice – Access to free legal counsel through partnerships with organizations like the National Residential Landlords Association
By focusing on early intervention, CB4YS aims to maintain tenancies and prevent homelessness.