If someone is in immediate danger
Call 999 and ask for the police.
If you can’t speak, press 55 when prompted. This tells the operator it's an emergency and your call will be transferred to the police. If you stay silent and don't press 55, the call will end.
Mental health crisis
If you're already getting support from Adult Social Care
Contact your allocated worker or team during office hours.
If it's out of hours
Call NHS 111 and choose the mental health option.
Other mental health support
Sheffield Health and Social Care NHS Trust
Advice and support during a crisis.
Samaritans
Talk to someone, any time, for free.
SHOUT
Text 85258 for free, confidential mental health support, 24/7.
Sheffield Support Hub
Free mental health support in a supportive place.
Visit the Sheffield Support Hub
Sheffield Rethink Helpline
24/7 mental health advice.
About the Sheffield Mental Health Navigator
Domestic abuse or sexual violence
Call 999 if you or someone else is in danger. If you can't speak, press 55 and stay on the line.
We can help if you're experiencing domestic or sexual abuse.
You can also report concerns about someone else.
Report the abuse of a vulnerable adult
Homelessness
If you're homeless or at risk you can contact our Housing Advice and Options Team.
Shelter can also provide advice on homelessness and housing rights.
Food and heating crisis
Food banks
Get emergency food support.
Welcoming Places
Visit a safe, warm space with friendly support.
Find out about Welcoming Places
Cost of living support
Help if you're struggling to afford essentials.
Find out about cost of living support
If your carer can't help
If your carer is suddenly unavailable and no one else can support you, we can arrange an urgent review to help.
In this case, you can contact your allocated social care worker or their team to organise this.
If you don't have an allocated worker, you can call Adult Social Care on 0114 273 4908 (available 24/7).
Equipment emergencies
Issues or faults
For support with issues or faults relating to equipment or for order enquiries, please contact Medequip.
For urgent repairs for equipment, you can
- email: sheffield@medequip-uk.com
- telephone: 0114 553 6449
They are open 8am to 6.30pm Monday to Friday and 8am to 4pm Saturday to Sunday
Wheelchairs
Contact Sheffield Teaching Hospitals Wheelchair Services for help with wheelchairs.