Search this site

What to expect when you contact us

Support, guidance and a way forward.

If you’re homeless or at risk of becoming homeless, we're here to help.

Here’s what you can expect, step by step, when you get in touch.

  1. Getting in touch

    There are several ways you can reach us for help.

  2. Initial assessment

    We will make an assessment when we meet you.

  3. Confirming your situation

    We'll speak to you and confirm what your situation is.

  4. Your Personal Housing Plan

    We'll help you set out what steps to take. 

  5. Help to prevent or relieve homelessness

    If there's a chance of homelessness, we'll try and prevent it.

  6. Further decisions

    We'll help even if we can’t prevent or relieve homelessness.

  7. Ongoing support and advice

    We can continue to support you in various ways.