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Reasonable adjustments

Under the Equality Act 2010 service providers have to make reasonable adjustments for disabled people in the way they deliver services.

It is against the law for us to treat disabled customers less favourably than it treats non-disabled customers.

We have a duty to remove the barriers which may stop disabled people accessing our services or may make it more difficult for them; this is called making reasonable adjustments.

These adjustments can include changing policies and procedures which may discriminate.

They could also include providing equipment or making adaptations, providing information in alternative formats, and providing a service in a different way.

We have a policy on making reasonable adjustments in the way we deliver services.

About disability issues can be found at GOV.UK and the Equality and Human Rights Commission.

About disabled access to our buildings.

  • Modified: Jun 9, 2016 8:40:14 AM