Under the Equality Act 2010 service providers have to make reasonable adjustments for disabled people in the way they deliver services.
It is against the law for us to treat disabled customers less favourably than it treats non-disabled customers.
We have a duty to remove the barriers which may stop disabled people accessing our services or may make it more difficult for them; this is called making reasonable adjustments.
These adjustments can include changing policies and procedures which may discriminate.
They could also include providing equipment or making adaptations, providing information in alternative formats, and providing a service in a different way.
We have a policy on making reasonable adjustments in the way we deliver services.
About disabled access to our buildings.
Guide to Reasonable Adjustments for customers
Guidance on reasonable adjustments in the workplace.
Guidance for schools about reasonable adjustments for disabled pupils.