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General enquiries

We're sorry, we're currently receiving a lot of calls, which mean long long waits.

We don't like to keep you waiting, so please use our menu, A to Z or search to find the answer to your enquiry.

Apply for a service.

Report a problem.

Pay a bill.

Thank you


Avoid call queues: ask us a question online.

Call us between 8am and 6pm, Monday to Friday:

Telephone 0114 2734567, then select:

  1. for bin collections and recycling, parking, roads and street lighting, or other environmental services
  2. for council house enquiries or repairs
  3. for Council Tax, benefits or the Local Assistance Scheme
  4. for children and family services such as education and children's social care
  5. for disabled parking (blue badges), travel permits and adult social care
  6. for elections and any other services


Emergencies and out of office hours

Emergency contact details and out of office hours services.



Contact us by textrelay (previously TypeTalk) provided by the RNID.



Make a complaint about your experience of using our telephone services or your dissatisfaction with our performance and the quality of service you have received.

  • Modified: Sep 1, 2015 11:33:48 AM