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General enquiries

Occasionally we may receive more calls than expected. We don't like to keep you waiting, so please use our menu, A to Z or search to find the answer to your enquiry.

Apply for a service.

Report a problem.

Pay a bill.

Ask us a question online.


Opening times

Call us between 8am and 6pm, Monday to Friday.

During these times your call may take longer to be answered.

Telephone 0114 2734567, then select:

  1. for bin collections and recycling, parking, roads and street lighting, or other environmental services
  2. for council house enquiries, repairs or gas appointments
  3. for Council Tax, benefits or the Local Assistance Scheme
  4. for children and family services such as education and children's social care
  5. for disabled parking (blue badges), travel permits and adult social care
  6. for elections and any other services


Emergencies and out of office hours

Emergency contact details and out of office hours services.



Contact us by textrelay (previously TypeTalk) provided by the RNID.



Make a complaint about your experience of using our telephone services or your dissatisfaction with our performance and the quality of service you have received.

  • Modified: Jun 23, 2016 3:34:29 PM