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Complaints, comments and suggestions to Sheffield City Council

Your complaints, compliments and suggestions are important to us. They help us improve our services - so please tell us what you think.

Contact us if your feedback is specifically about:

For all other services we offer a range of ways to give us feedback.

 

Online complaints form

Please  tell us online.
 

Email us

Contact us at complaint@sheffield.gov.uk.
 

Telephone us

You can contact us about your complaints, compliments or feedback between 8am and 6pm Monday to Friday.

Call 0114 2734567, select option 6, then option 2.
 

Visit us

You can visit us at our city centre First Point or one of our local First Points where you can speak to a member of staff.
 

Our address

Sheffield City Council
Town Hall
Pinstone Street
Sheffield
S1 2HH
 

Next steps

We aim to answer your complaint, compliment or suggestion within 7 days.

Where we need longer to investigate we will contact you to tell you who is dealing with your feedback and when to expect a full response, this will normally be within 28 days.

If you want to read a detailed version of our complaints policy and procedure please ask, using the contact details above.
 

Resolving complaints

We aim to resolve all complaints at the earliest opportunity and to your satisfaction. After you have received your response, we will be in contact to ask how you felt your complaint was handled.

If you are not satisfied with the response to your complaint, you can ask for this to be reviewed by a more senior manager.

If, after this, you feel that we have not dealt fully with your complaint or you are unhappy with the way it was handled, you can contact the Local Government Ombudsman.

If your complaint relates to a children's or adults' Social Care service, there are separate processes in place to handle your issues. You can still make your complaint through the options listed above.

The Department of Health sets the process for complaints about adult's Social Care and the process for complaints about children's Social Care services is set out in the the 1989 Children Act.
 

Receiving compliments

If you have sent us a compliment we will make sure the people concerned know about it and let you know that this has been received.
 

Using your suggestions

We use suggestions to help us improve the services we provide. We will make sure the people concerned know about it and let you know that this has been received.

To find out more about how we deal with your feedback please see our Customer Charter.

  • Modified: Mar 20, 2014 8:53:06 AM