Your complaints are important to us. They help us improve our services - so please tell us what you think.
Or do you need to:
Telephone us (select option 6, then 2). Monday to Friday from 8am until 6pm.
Visit First Point.
Write to us: our address.
We will always try to resolve your complaint through ‘problem solving’ and will aim to do this in 3 working days.
If we need to carry out a more in depth investigation, we will inform you of what will happen, including how you can ask for your complaint to be reviewed.
If, after this, you feel that we have not fully dealt with your complaint, or handled it properly, you can contact the Ombudsman. We will advise you if this is the Housing Ombudsman or the Local Government Ombudsman.
Download our complaints policy: