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Complain to Sheffield City Council

Your complaints are important to us. They help us improve our services - so please tell us what you think.

Complain about:

Complain online about any other service.


Or do you need to:

Report a problem.

Appeal a decision.

Ask us a question.


Other ways to complain

Telephone us (select option 6, then 2). Monday to Friday from 8am until 6pm.

Visit First Point.

Write to us: our address.


Next steps

We will always try to resolve your complaint through ‘problem solving’ and will aim to do this in 3 working days.

If we need to carry out a more in depth investigation, we will inform you of what will happen, including how you can ask for your complaint to be reviewed.

If, after this, you feel that we have not fully dealt with your complaint, or handled it properly, you can contact the Ombudsman.  We will advise you if this is the Housing Ombudsman or the Local Government Ombudsman.


Complaint's policy

Download our complaints policy:

  • Modified: Jan 12, 2015 9:05:54 AM