Help with online forms and map errors

You can read about our terms and condition and why we need certain information below.

We apologiseif you have problems using our website. We are investigating all the issues we know about.

Here are some common issues and how to fix them.

The form hasn't loaded correctly, the text looks odd and I can't click anything

Some people using Internet Explorer see an error like this.

Select 'show all content' (bottom of your screen), and the page should re-load correctly.

Maps take too long to load or are blank

Our online maps show a lot of detail so they can take a while to load, please be patient.

If you are experiencing problems viewing the map this may be related to your browser or security settings.

If you do not wish to change your settings you can continue to report your problem and skip the map but please provide as much detail as possible about the location on the following page to help us locate your issue.

Alternatively you could use a smartphone or tablet with a different browser, such as Mozilla Firefox, Google Chrome, Opera or Safari.

You tried to submit the form and got a red error message /You want to report other issues

Please contact us.

Form terms and conditions

When completing one of our online forms you will be providing us with your details which will be added to our database to make any future interactions with ourselves easier for you.

Sometimes we may ask for more information in order to verify you and maintain accurate and up-to-date records.

We only use data and information specific to the request and would only use your information in-line with the data protection act.

National Insurance Number

For some enquiries we have to ensure that all necessary checks have been carried out to protect both you and us.

If we have requested your national insurance number because it is unique to you and this means we can confirm your identity and give you the chance to update your details online.

Repeat requests for your contact details

We want to make sure that the information we have on file is up-to-date, therefore we ask you for this information every time so we will always have accurate information.
Default Content

Anonymous form use

We want to make sure that the information we have on file is up-to-date, therefore we ask you for this information every time so we will always have accurate information.

Why we need your date of birth

Many of our customers have the same or similar name.

By telling us your date of birth, we can be sure that we match up our records correctly, and so deal with your enquiry more effectively.

Your date of birth will not be used for any other purpose