We are committed to providing an accessible website for people with disabilities by complying with Web Accessibility Initiative AA standard and Web Content Accessibility Guidelines.
We are aware, however, that occasionally we do make mistakes. If you find any of our pages inaccessible, please contact our customer services team.
Please include details of the type of device you're using (eg laptop or smartphone) and what web browser you're using (eg Chrome or Internet Explorer) and we'll make every reasonable effort to fix the mistake or provide the information in a format that you can access.
How to change text size using Safari (Apple browser)
You can set a minimum font size in the Advanced tab of Safari's preferences. Otherwise we suggest zooming the pages.
How to change text size using other browsers
We suggest changing the size of the page by holding down:
- control and + (plus) to increase it
- control and - (minus) to decrease it
- control and 0 (zero) to reset it
Low graphics and high contrast mode
If you need to view our site in high contrast or low graphics we recommend you use the settings in your browser. Please refer to your browser's guidance to do this.
We respect your privacy.
Any information you give us, or non personal details which are gathered automatically, help us to provide you with the best possible services whether you're a Sheffield resident or a website visitor.
We appropriately, fairly and lawfully collect, store and process personal information so that we can provide you with services you need. An example includes processing and securely receiving information around need assessments, births and deaths.
There are many other reasons why we process personal data which are outlined within our Data Protection Registration with the Information Commissioner's Office (ICO).
Where we hold your personal information we will:
- correct it if it is inaccurate, especially if you ask us to do this
- stop processing personal information where we can, and if you ask us to
- stop sending you marketing information when you ask us to
We don't differentiate between any of the information we gather from the website, nor have pages specifically aimed at children and young people.
We may do optional online surveys to assess our services, collect demographic information or any other information we may find useful.
We may share non-personal, aggregated information from these surveys with third parties.
Third party sites
Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.
Competitions & promotions
From time to time we may operate competitions and promotions. Participation in these is optional and any information you give with your competition entry may be passed to third parties.
Please check the rules of each competition.
Use of information
If requested we may submit your information or any information you give us to law enforcement or government authorities where this complies with Data Protection law.
We will keep your information for the shortest possible time and will only share it in the circumstances described above.
For further information contact the Council service providing the service you are using.
If you feel we have not acted within the terms of this policy please contact us.