Read about our web policies, how we use cookies and our legal notices.

We are committed to providing an accessible website for people with disabilities by complying with Web Accessibility Initiative (WAI) AA standard and Web Content Accessibility Guidelines (WCAG) .

We are aware, however, that occasionally we do make mistakes. If you find any of our pages inaccessible please email our Digital Services Team.

Please include details of the technology you are using (the type of device) and we will make every reasonable effort to either remove the barrier or provide the information in a format that you find acceptable.

Accessibility help

How to change text size using Safari (Apple browser)

You can set a minimum font size in the Advanced tab of Safari's preferences. Otherwise we suggest zooming the pages.

How to change text size using other browsers

We suggest changing the size of the page by holding down:

  • control and + (plus) to increase it
  • control and - (minus) to decrease it
  • control and 0 (zero) to reset it

Low graphics and high contrast mode

If you need to view our site in high contrast or low graphics we reccomend you use the settings in your browser. Please refer to your browsers guidance to do this.

Copyright notices

All text, photographic images, icons, artwork, graphic images or other materials within the www.sheffield.gov.uk site domains, unless otherwise stated, are © copyright Sheffield City Council or other third parties under Section I of the Copyright, Designs and Patents Act 1988. The date on which such copyright is asserted is the date on which a relevant web page was last modified (identified at the bottom of the web page), or as otherwise stated on any specific document.

Sheffield City Council owns the copyright in its logo, coat of arms and all other promotional logos which appear on this website or elsewhere (unless a promotional logo is owned by a third party, in which case the owner of the copyright in such logo will be identified separately). Unauthorised use of these by others is prohibited. The Sheffield City Council logo is a registered trademark under the Trade Marks Act 1994.

Re-use of textual content of this website

Unless stated otherwise on any specific document or web page, the Council has no objection to the use of the text in such document or web page for the purposes of any personal or educational use or private research. (You may find our printer-friendly page facility useful for this purpose.)

If you use any of our web pages (in full or in part) in any documentation or report, please include appropriate recognition of the origin of the material as being that belonging to Sheffield City Council, asserting the copyright of Sheffield City Council using the following phrase:

© Copyright of Sheffield City Council [dated with the date of publication]

together with a link to our home page at www.sheffield.gov.uk.

Any use of any document or web page for any commercial purpose is not authorised unless a licence is first obtained from Sheffield City Council by applying to digitalservices@sheffield.gov.uk. Unauthorised use may constitute an infringement of the Council's or a third party's right, and may result in civil or criminal actions being taken by Sheffield City Council or a third party against the commissioner(s) of such acts. Licences issued by the Copyright Licensing Agency Limited (or any similar body or replacement or successor body) do not extend to the use of documents or web pages for commercial purposes. 

Copyright in respect of material open to public inspection or on a public register

Section 47 of the Copyright, Designs and Patents Act 1988 protects plans, drawings and material submitted to Sheffield City Council which is required by law to be open to public inspection or on a public register, such as materials used for the purpose of obtaining planning consent.

You may only use material that is present on this website because it is required by law to be open to public inspection or on a public register:

  • for consultation purposes to compare current applications with previous schemes and
  • to check whether developments have been completed in accordance with approved plans.

Use of the material beyond the purposes set out above must not be made without the prior permission of the copyright owner (which may not be Sheffield City Council).

Importance of Copyright

Copyright is important because it protects the interests of :

  • those who create
  • those who invest in creativity.

Additional information is available from the United Kingdom's Copyright Licensing Agency or International Federation of Reproduction Rights Organisations.

Privacy statement

General policy

We respect your privacy.

Any information you give us or non personal details which are gathered automatically help us to provide you with the best possible services whether you're a Sheffield resident or a website visitor.

We appropriately, fairly and lawfully collect, store and process personal information so that we can provide you with services you need.   An example includes processing and securely receiving information around need assessments, births and deaths.

There are many other reasons why we process personal data which are outlined within our Data Protection Registration with the Information Commissioner's Office (ICO).

Where we hold your personal information we will:

  • correct it if it is inaccurate, especially if you ask us to do this
  • stop processing personal information where we can, and if you ask us to
  • stop sending you marketing information when you ask us to

Children's information

We don't differentiate between any of the information we gather from the website, nor have pages specifically aimed at children and young people.

Surveys

We may do optional online surveys to assess our services, collect demographic information or any other information we may find useful.

We may share non-personal, aggregated information from these surveys with third parties.

Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.

Competitions and promotions

From time to time we may operate competitions and promotions. Participation in these is optional and any information you give with your competition entry may be passed to third parties.

Please check the rules of each competition.

Use of information

If requested we may submit your information or any information you give us to law enforcement or government authorities where this complies with Data Protection law.

Policy changes

By using our site you agree to acknowledge this privacy policy and note that our policy may change with time. Any changes to this policy will appear on this web page.

Data storage

We will keep your information for the shortest possible time and will only share it in the circumstances described above.

For further information contact the Council service providing the service you are using.

Correcting mistakes

If you feel we have not acted within the terms of this policy please contact us.

Cookies

 

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone.

These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information during one task
  • recognising that you have already given a username and password so you don’t need to enter it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

You can manage these small files yourself and learn more about cookies from the Information Commissioner's office.

Our use of cookies

The list below shows all of the cookies that are set by this website and the third-party services we use.

If you have any queries about these cookies or would like more information about them, please contact us.

Cookies for measuring use of services

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

For further details on the cookies set by Google Analytics, please refer to Google Code.

Google Analytics cookies

Name Typical Content Expires
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number when you close your browser
_utmz randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months

 

Google Translate

Google Translate cookies

Name Typical content Expires
ASPSESSIONIDCQDBSADB randomly generated numbers when you close your browser

 

Socitm satisfaction survey

Socitm survey

Name Typical content Expires
socitm_exclude_me9 randomly generated numbers 2 years

 

Other cookies served under the sheffield.gov.uk domain

We have a number of Services being delivered through the sheffield.gov.uk domain that use other cookies. These include the following:

Job vacancies (sccjobs.sheffield.gov.uk)

Job vacancies cookies

Name Typical content Expires
ARPT randomly generated numbers when you close your browser
JSESSIONID randomly generated numbers (This allows the service to remember your selections or preferences that you’ve already made.) when you close your browser
isAgencyPage randomly generated numbers when you close your browser
referrer randomly generated numbers when you close your browser

 

Libraries catalogue - library.sheffield.gov.uk

Libraries catalogue cookies

Name Typical content Expires
session_number randomly generated numbers when you close your browser

 

Council Tax accounts - revenuesbenefits.sheffield.gov.uk

Council Tax accounts cookies

Name Typical content Expires
JSESSIONID randomly generated numbers (This allows the service to remember your selections or preferences that you’ve already made.) when you close your browser
UNIQUEREQID randomly generated numbers when you close your browser

 

Parking fine and bus lane penalties - parkingin.sheffield.gov.uk

Parking fine and bus lane penalty cookies

Name Typical content Expires
ASPSESSIONIDCQDBSADB randomly generated numbers when you close your browser

 

Picture Sheffield image archive - picturesheffield.com

Picture Sheffield image archive cookies

Name Typical content Expires
BIGipServerISA-CAP-VIP-8080 randomly generated numbers when you close your browser
ss randomly generated numbers 8 years

 

Index of births, marriages and deaths - libplugins.sheffield.gov.uk/bmd/home.aspx

Index of births, marriages and deaths cookies

Name Typical content Expires
ASP.NET_SessionId randomly generated numbers when you close your browser
ASPSESSIONIDQSRRBBQQ randomly generated numbers when you close your browser

 

Payments - www.santanderbillpayment.co.uk/sheffieldcc/scripts/nr_billpay.asp

Payments cookies

Name Typical content Expires
ASPSESSIONIDAGTASQCD randomly generated numbers when you close your browser
BIGipServerwww .santanderbillpayment.co.uk randomly generated numbers when you close your browser

 

School Point (school's extranet) - schoolpoint.sheffield.gov.uk

School Point extranet cookies

Name Typical content Expires
nmstat randomly generated numbers 3 years
WSS_KeepSessionAuthenticated randomly generated numbers when you close your browser

 

SCC Email alerts (Govdelivery)

Email alerts cookies

Name Typical content Expires
_trunk_session randomly generated numbers when you close your browser

 

Managing your cookies

To find out how to allow, block, delete and manage cookies, follow the link below and select the browser you are using. You can also read your browser's built-in or online help for more information.