Our Quality & Performance/Contracts Team works alongside the Clinical Commissioning Group (CCG) to monitor care homes.
We link in closely with the Care Quality Commission (CQC), regularly sharing information about home performance. All of the aspects of our monitoring relate to the CQC’s 5 key questions: safe, effective, caring, responsive and well-led. We have recently modified our monitoring tool to include extensive observations of practice in the delivery of care.
Like the CCG, we provide feedback and care homes are sent an action plan. Our role is to support homes to identify areas that need improvement and work with them to ensure that necessary changes are put in place. We also find areas of good practice in homes and share these more widely for learning across the sector.
The CCG work in partnership with us to manage homes that are in risk and provide additional support as required.
The Quality in Care Homes and Home Support team work in conjunction with us to ensure effective processes are in place to monitor that care homes are delivering good quality and safe services. Routine quality monitoring visits are carried out by the Team, using a quality framework agreed jointly with us which reflects the requirements of the Health and Social Care Act.
Following the visit Quality Officers provide feedback and the care home is sent written confirmation of the agreed actions and timescales from the visit. Homes are asked to provide evidence and often re-visited to ensure actions have been completed within agreed timescales.
Contact the Quality in Care Homes Team:
Email: emma.naylor4@nhs.net
Telephone: 0114 3054540
