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Report faulty street lights

Report a faulty street light

Report problems with:

  • street lights and their electrics

  • lamp posts

  • temporary barriers around street lights

All reported faults are investigated in order to establish the nature of the fault and whether we have under took works to replace street lights in the area where the fault has been reported.

Where necessary, an electrician will attend the fault and rectify the problem.


New street lights

As part of the Streets Ahead works we are replacing your current street lights with state of the art Light Emitting Diode (LED) technology designed to improve the overall quality of street lighting across the city.

The new street lighting will look significantly different to what you are used to mainly because:

  • The new LED lanterns are made up of lots of small lights

  • Street lights might be sited in different locations to distribute the light evenly

  • The light will be 'white light' and the new columns will be black


Installing the new lights

Temporary lanterns are being used in certain areas of the city until the new LED lanterns are available.

Installing a new street light is a complex process and each stage needs to be completed before a street light is installed. 

The installation takes approximately 6 weeks to complete and includes the following stages:

  1. Marking the position of the new street light on the pavement.  This will comply with British Standards of illumination and my mean moving the position of the existing street light
  2. Digging a hole in the pavement so the new street light can be installed
  3. Installing the new column
  4. Connecting the new column to the electricity mains
  5. Removing the old column
  6. Resurfacing the pavement

There will be a gap between each of the above stages while the electrical connections are co-ordinated.

All new columns will be painted black.

Every street has a unique design which takes into account existing street furniture, the type of road, trees and the height of houses and buildings.


Position of the new lights

  • The new columns may be put in different places to the existing ones to make sure the road is lit most effectively

  • Columns will be positioned at the back of the pavement (where possible) to keep the pavements clear

  • Positions of the new columns will be marked with paint on the street so you can see where they will be

Deciding where to put them

Unfortunately, it is not practical to consult about the location of every new street light.

We take into account items on paved areas, road type, trees and the height of houses and buildings to design the best lighting solution for each street.

This ensures lighting levels comply with British standards and may mean we need to change a street light's location.

Not all streets will need new columns, your street may just get new lanterns.


Benefits of the new lights

  • Improved community safety - the new 'white lights' show more colours so facial features can be seen

  • Reduced energy use and light pollution - LEDs are more energy efficient and will help to reduce current carbon emissions

  • An even distribution of light on the street - the new lighting units are designed to concentrate the light onto the pavement and road and minimise back spill

  • A central control monitoring system - the street lights will be managed by a system that detects when they are not working so they can be repaired sooner


More information

  • Modified: Jul 12, 2016 9:58:55 AM