Before you try to contact us, please check to see if your query can be answered online. We have lots of information about all aspects of Housing Benefit and Council Tax Support.
If your query is about a benefit award or a payment you are due, then the quickest way is for you to access this via our online service.
View specific information for Landlords and Agents.
If you are a landlord and are currently receiving benefit for your tenant, check the payment details online. This will give you details relating to your individual tenants' benefit claims including awards, rent and payment details.
You will need to contact your tenant in the first instance in relation to their claim for benefit.
If you still need to contact us you must include your tenants' full name and address.
Tell us about changes to your details or circumstances online. We cannot accept emails about this.
If we have written to you requesting further proof in support of your claim, please note that we cannot accept this via email. We must see original documents so you should bring them to a Customer Service Point where they will be photocopied free of charge and returned to you.
You can submit proofs at the following Housing Offices and Local First Points:
If you would like to make a complaint, please read our 'Complaints Factsheet' below.
You can telephone the Benefits Call Centre on (0114) 273 6777.
The lines are available between 8.30 am to 5.30 pm, Monday to Friday.
Due to data security issues, there is a limited amount of information that we can supply via email. You can email us about the following:
If you require an update on the status of a claim for benefit/support or a change that you have told us about please email firstname.lastname@example.org.
You will then receive an email detailing where we currently are with our workload and how long you can expect to wait for a decision to be made.
If you have a query about a benefit award, including information releting to payments, overpayments and circumstances used in the calculations of awards email email@example.com
For any other issues email us at firstname.lastname@example.org. All correspondence must contain the following information:
You can write to us at the following address:
PO Box 1310,
You can fax us on (0114) 273 6356.
If you would like to make a complaint, please read our Complaints Factsheet.
We offer an appointment only service at First Point, Howden House if you need to speak to someone in person about your Housing Benefit or Council Tax Support. To make an appointment, please call 0114 2736777 between 8.30am - 5.30pm.
The address for First Point, Howden House is:
Location on our map of the city centre.
You can use Traveline for information and timetables for travelling to First Point Howden House by bus, train, and tram from anywhere in Sheffield and South Yorkshire. Simply type 'Union Street, Sheffield' in the 'travelling to' box.
If you will be arriving by car, find out information about parking in Sheffield city centre.
You can find independent advice about benefits and many other issues at Advice Sheffield.
For a guide to Advice Services in Sheffield, you can download a leaflet from their website.
If you need advice in a language other than English, you can click on one of the flags at bottom of the page to translate the page.
If you are a Council Tenant and you have an enquiry about your tenancy, contact Sheffield Homes.
Alternatively you can call the Call Centre: (0114) 293 0000 (North) or (0114) 205 3333 (South).
The Charter sets out the standards of service and behaviour that our customers can expect from our Revenues and Benefits Service. A download of the charter can be found at the bottom of this page.
We also have a Customer Charter for all services provided by our staff.
Advice on how to make a complaint.
This leaflet provides information on Advice services available in Sheffield
This booklet provides information about possible ways of dealing with your debts and gives details of debt advice services in Sheffield and national telephone advice lines.
Our commitments to you when you contact us about Housing Benefit, Council Tax Support, Council Tax and Business Rates Services