‘Final notice’ letters for unpaid council invoices
You may recently have received one or more final notice letters from us relating to unpaid invoices. We send these letters when we have sent you an invoice but it has not been paid.
How to pay
If we have sent you an invoice that is not otherwise mentioned on our site you can pay this online.
To make a payment you will need:
- Your invoice
- A debit card, please note that we do not accept credit card payments
Your letter may refer to an invoice which is months old
We started using a new finance system in August 2017, but unfortunately there was a problem with sending reminder letters. We are now issuing reminder letters for all unpaid invoices.
You may receive a letter for an invoice raised some time ago. If you haven’t paid it, it still needs paying. You may receive a letter for each outstanding invoice. Where possible these have been sent in the same envelope.
If you have paid the invoice but still received a final notice
If you haven’t put a valid or understandable reference on your payment, you will have received a final notice. We will need you to provide full details so we can trace your payment. You can phone us to tell us you have paid. Please use the contact phone number on the top right of the invoice.
In order to help us trace your payment, we need to know:
- how you paid, eg over the phone, internet or bank transfer
- what date you paid
- the amount
- if you received an authorisation code and what it was
- if you paid by bank transfer what reference you quoted
If you don't remember receiving a reminder
So that you did not receive several reminders in addition to your final notice, we have only issued the final notice letter. The amount outstanding remains the same and no further costs will be added if this is paid within 7 days of receiving the final notice.
Adult social care customers
What you need to do if you are a vulnerable person and have had a letter telling you that you will get a number of invoices
We will shortly be sending you details of exactly what you owe, you don’t need to do anything until then.
If you can't pay
Contact us using the phone number provided on your letter and we will try to help you and discuss payment options.
Who to contact if you need this letter explaining to you
There is a telephone number on the letter for you to ring. If we are busy you may need to leave a message so we can contact you. We will do this as soon as possible. Please make sure you leave your customer reference number in your message.