Call us

If you can’t find what you need on our website, or would prefer to speak in person, please give us a call. We are open from 8am to 6pm, Monday to Friday.

You’ll then use your telephone keypad to select from several options including bin collections, recycling, parking, council housing enquiries, Council Tax and children and family services. 

You can also contact us on this number using text relay (previously known as TypeTalk).

Emergency enquiries

Emergency services

  • in an emergency call 999
  • for non-emergencies call 101

Our services

You can call these numbers at any time, day or night (24/7):

  • adult social care: 0114 273 4908
  • care alarms: 0800 013 0980
  • children and young people: 0114 273 4855
  • homeless: 0800 731 1689
  • road related problems: 0114 273 4567 (select option 1)
  • report a power cut: 105

Council housing emergencies

Blocked drains, burst internal pipes, district heating, gas heating and electrical emergencies and boarding broken doors and windows: 0114 273 5555

  • gas leaks: 0114 273 5555 or 0800 111999
  • report a power cut: 105
  • lift breakdowns: 0114 273 7693
  • communal aerial breakdown: 0114 273 5555

In person

You can visit us in person at Howden House in the city centre or at First Points closer to where you are.

At a first point you can:

  • ask us detailed enquiries or simple advice
  • speak to specialists (call general enquiries for an appointment)
  • use our free phones, internet computers, leaflets, application forms and posters
  • find out about a range of services for families (Howden House only)

Howden House

Howden House is in the city centre, on Union Street close to the Peace Gardens and the ‘cheese grater’ car park.

Open Monday to Friday, 8.30am to 5.30pm. 


Chambers Court, off Cowley Lane, S35 2XE

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567


The Mall, off Langsett Road, S6 2LR

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567

Crystal Peaks

1-3 Peaks Square, Waterthorpe, S20 7PH

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567


Sorby House, 42 Spital Hill, S4 7LG

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567

Manor Library

Ridgeway Road, Sheffield, S12 2SS

Open 9am to 5pm, Monday to Friday

Telephone 0114 203 7805

Write to us

If you’d like to write to us, please write to:

Sheffield City Council
Town Hall
Pinstone Street
S1 2HH

Customer Services

Ask us a question

0114 273 4567 8am - 6pm, Monday to Friday

1 Union Street
Howden House

S1 2SH