Last updated Tuesday 17 November 2020 3:11pm

All our services are operating normally unless listed here.

  • we may take longer than normal to respond to enquiries
  • social distancing applies to all services and we follow government guidance on working safely

Our buildings

Buildings closed to the public:

  • all public access points
  • Howden House
  • Housing Offices
  • Sheffield Archives
  • Botanical Garden pavilions
  • Red Tape Studios has suspended face to face teaching

Reopening:

 

Our affected services (A to Z)

Bins and recycling

How to dispose of waste if your household has coronavirus symptoms

  • place personal waste (face coverings and tissues) and cleaning cloths securely in a rubbish bag
  • place this bag in another rubbish bag, and tie securely
  • keep separate from other waste for 72 hours and then place in your black bin
  • do not take this waste to your local recycling centre

Recycling centres

  • now open 7 days a week from 9am to 6pm until 31 October
  • limited vehicle numbers on site at any one time

Garden waste (green bin) collections

  • collections are suspended until at least 6 November  


Births, deaths, marriages and citizenship

Ceremonies

  • during Lockdown no ceremonies can take place in the Town Hall, Churches or Approved Venues until the 2 December.
  • email the Register Office at ceremoniesteam@sheffield.gov.uk to reschedule a postponed ceremony

Funerals and cemeteries

  • cemeteries, halls of remembrance and columbaria are open for: 
    • - funerals or burials
    • - commemorative events celebrating the life of a person who has died
    • - a person to pay respects to a member of their household, a family member or friend
  • a maximum of 25 people can attend and can only take place in Covid-19 secure venues or in public outdoor spaces
  • wakes are limited to 15 people and must not take place in private homes
  • mourners must observe social distancing guidance
  • crematoria and cemetery chapels are locked until the cortege arrives
  • hand sanitising stations are available in the crematoria
  • while mourner numbers are restricted free live webcasting of services is available at City Road and Hutcliffe Wood Crematoria while mourner numbers are restricted. Ask your Funeral Director to arrange this for you
  • if you want to backfill the grave, mourners and funeral directors must follow social distancing guidance


Council Tax


Housing

Council Housing

  • we've closed our housing offices to the public
  • we're carrying out emergency and urgent repairs as well as routine gas servicing - urgent housing enquiries and repairs can be reported on 0114 293 0000
  • we are contacting customers who have appointments for non-urgent repairs
  • properties available for let will continue to be advertised on the Sheffield Property Shop website. You can bid, make an accompanied viewing and sign up for a property if successful. Visit the Sheffield Property Shop
  • we are continuing to process and complete Mutual Exchanges during this time but some of these processes may take longer than normal
  • get help and advice on paying your council housing rent
  • access non-urgent services online at www.sheffield.gov.uk/councilhousing

The Council Housing Older People’s Independent Living (OPIL) Service

  • Neighbourhood Officers are in regular contact with tenants via telephone or intercom to provide information, advice and support
  • communal lounges and kitchens remain closed
  • laundry sites are open and available for tenants to use

Housing support

  • if you don’t feel safe where you currently live, contact South Yorkshire PoliceVAS or IDAS
  • if you have nowhere to live and cannot self-isolate, call 0114 273 6306 or 0800 7311 689 after 5pm

Private Housing Standards (private rented housing)

  • we’ll investigate and inspect emergencies about disrepair or illegal eviction where safe to do so
  • non-emergency inspections have resumed. Officers are reviewing open cases and will contact affected parties
  • private landlords must ensure properties meet required standards and keep up to date with government guidance and any changes to the law
  • we’ll roll forward any snug properties which are expiring until we can re-inspect. Contact the universities’ accommodation teams directly if you have questions about advertising with them
  • for advice call us on 0114 273 4680 (Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm) or email phs@sheffield.gov.uk


Licensing

  • our licensing depot is closed, office and telephone lines are closed until further notice
  • we are maintaining a limited service via email and online enquiry forms at www.sheffield.gov.uk/licensing
  • if you want to deliver documents by hand post them through the depot reception door
  • no public vehicles are permitted to access the depot


Parks, sport and recreation

  • all parks, green spaces and woodlands are open but parks buildings are closed
  • cafes and car parks are open
  • playgrounds are open and being cleaned regularly throughout the day
  • outdoor gyms, parkour, skate parks, multi use games areas, basketball courts and tennis courts are closed
  • toilets are open at Graves Park Rose Garden, Millhouses Park, Endcliffe Park, Forge Dam, Rivelin Valley, Botanical Gardens, Hillsborough Pavilion, Norfolk Park Centre in the Park, Firth Park Bowling Pavilion
  • Botanical Gardens Bear Pit is open, Pavilions are closed
  • allotments are open
  • see updates on what's open at Sheffnews
  • contact Parks and Countryside on 0114 2500 500 10am to 3pm, Monday to Friday or by email parksandcountryside@sheffield.gov.uk


Parking


Planning 

  • contact us on planningdc@sheffield.gov.uk
  • if you need an officer to call you back email us with your name, contact number and enquiry and we will try to call you back in 2 working days
  • you can submit planning applications online at the Planning Portal - there are delays in processing applications

Building Control 


Roads and pavements

  • our contractor Amey is prioritising critical services
  • if you have already received a notice of works for your road, original planned dates may now change
  • we are making temporary changes to footpaths and highways. Find out what we're doing


Schools and childcare

Schools

Adult and community learning

  • classes are currently on hold
  • if you receive adult or community learning we will contact you to arrange online or phone learning 

Family Centres

  • all face to face groups are suspended
  • some Family Centres are open for Midwifery services by contacting your midwife directly
  • infant feeding support is still available. Email sheffieldfamilycentres@sheffield.gov.uk

Parent Hub

  • all face to face group programmes are suspended
  • we offer support via phone or video chat
  • email sheffieldparenting@sheffield.gov.uk to speak to a Senior Parenting Practitioner

 

Social care

Adult Social Care

  • we’re contacting everyone we already support to discuss any changes to their support plans

Fostering

  • meetings, training and assessments are being done online


Travel and transport

Travel South Yorkshire continue to provide updates to travel services.

 

Your city council

Council Cabinet meetings

Elections

It is not possible for inspections of the electoral register to take place until further notice.

Events in the city

  • many events may be cancelled or postponed
  • Sheffield International venues are closed - Arena, City Hall, Ponds Forge

Information Rights Requests

  • we will respond to new and outstanding FOI and EIR requests
  • we will only respond to Subject Access Requests (SARs) where records are stored digitally
  • we are dealing with a backlog and there may be delays

Contact Customer Services

0114 273 4567 Monday to Friday 8:45 to 4:45pm