You need to self-isolate if:

  • you have Covid-19 symptoms
  • you have received a positive test result
  • you are a close contact of a positive test result and you have not been fully vaccinated
  • you are notified by NHS Test and Trace to self-isolate
  • you have been abroad to a certain country

You need to isolate to:

  • protect your family, friends and neighbours. 1 in 3 people show no Covid-19 symptoms but are still infectious to others
  • limit the spread of the virus through vulnerable communities and the non-vaccinated 
  • keep hospital admissions low
  • keep Sheffield open and moving forward

If you have COVID-19 symptoms

You must self-isolate for 10 days if you have any of these symptoms:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

You must not leave your home for any other reason than to get a PCR test or for emergency reasons. You must self-isolate while you wait for the test results, this also means exercising indoors or in your garden.

You should not have visitors in your home, including friends and family, except for people providing essential care.

You must limit social contact with the people you live with and practice good hygiene such as separate towels, cleaning the bathroom after each use and eating or washing up separately.

Ensure as much ventilation as possible in your home by opening windows where safe to do so.

If you are a close contact of a positive case and you haven’t been fully vaccinated

Close contact means:

  • having face-to-face contact with someone at a distance of less than 1 metre
  • spending more than 15 minutes within 2 metres of someone
  • travelling in a car or other small vehicle with someone, or in close proximity to someone on a plane 

You must self-isolate if you are over 18 and a close contact of a positive case and you aren’t fully vaccinated (or you had your last dose within 14 days) regardless of whether you test positive or negative.

You must not leave your home except for a PCR test or for emergency reasons. You must self-isolate while you wait for the test results (this also means exercising indoors or in your garden).

You should not have visitors in your home, including friends and family, except for people providing essential care

You must limit social contact with the people you live with and practice good hygiene such as separate towels, cleaning the bathroom after each use and eating or washing up separately.

If you are a close contact of a positive case and you are fully vaccinated

If you are fully vaccinated (14 days after your final dose) then you will no longer be required to self-isolate by law if you are a close contact of a positive case. But you should take a PCR test as soon as possible. 

If your PCR is negative but you go on to develop symptoms, you must self-isolate and book another PCR test. Remember symptoms can take up to 10 days to appear.

Even if you do not have symptoms, you should still:

  • follow advice on how to avoid catching and spreading COVID-19
  • consider limiting contact with people who are at higher risk from COVID-19

If you have travelled or will be travelling abroad

Countries are listed as red, amber, or green and the rules around each are different. You should:

If you are under 18

If your child is under the age of 18 and a close contact of a positive case, they do not need to self-isolate. You will be given advice about whether they should get tested, depending on their age.

If your child tests positive with an LFD test as part of school testing, they should self-isolate and take a PCR as soon as possible.

Sheffield Test, Trace and Isolate Service

Our local test, trace and isolate service carry out contact tracing of those who receive a positive Covid-19 test, as part of the government’s nationwide NHS Test and Trace programme.

The service is operated by Sheffield City Council’s Covid-19 Response Hub, working with partner services and organisations to ensure that those who we contact can access the support they need and expert advice about how to isolate successfully. 

What happens if the service contacts you

If you test positive using a PCR test, you will receive a text from NHS Test and Trace. They will give you a link to start the contact tracing process.

Your details may be passed to our Test, Trace and Isolate team. We will contact you first by text message to explain that you will be receiving a phone call. This text will contain a link to our isolation support pack which gives details of support available to help you successfully isolate. We will then call you on the same day. 

Text messages will come from Sheffield City Council and calls will come from 0114 273 6563 – it will never be a private number.

Children under 18 will be contacted by phone. We will ask if a parent, carer or other family member over the age of 18 is present, we cannot continue the call with a child under the age of 16 without adult consent.

If you miss our call

If our Test, Trace and Isolate team has tried to call you, you should call them back on 0114 273 6563.

Please only call if you have been contacted by the team about your Covid-19 test.

We will ask you for:

  • your name, date of birth and postcode
  • who you live with
  • any places you’ve been recently, such as a workplace or school
  • names and contact details of any people you were in close contact with in the 48 hours before your symptoms started

We will never ask for:

  • bank details or payments
  • details of other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

Scammers are in operation and, if you are suspicious about a call, you should hang up and contact us on 0114 273 6563 or email CovidTTI@sheffield.gov.uk.

After you've been contacted

Our team will provide you with instructions on what to do next. You will need to self-isolate for a period of 10 days.

Anyone who has been in close contact with you during your infectious period will also be told to stay at home for 14 days if they have not received 2 doses of an approved Covid-19 vaccine, with their final dose at least 14 days ago. This is because it can take up to 14 days for coronavirus symptoms to appear.

What support is available

Community helpline

  • can help you if you have no one else to support you or if you are self-isolating
  • can do shopping, medication collection, social contact, or urgent support
  • we will never ask for credit card details

Call on 0114 273 4567 or ask for help online.

£500 NHS Test and Trace support payment

You can apply for a payment of £500 if you are employed or self-employed and will lose income because:

  • you have been told to isolate by NHS Test and Trace
  • you have been asked to isolate by the NHS COVID-19 app
  • or you are the parent or guardian of a child who has been told to self-isolate by NHS Test and Trace

Apply online and find out more.

Local Authority hardship fund

Covid-19 Hardship Related Assistance provided under the Local Assistance Scheme (LAS) is to support Sheffield residents who are having difficulties paying for food and other essentials due to Covid-19.

Apply online and find out more.

If you need help to apply for COVID-19 Hardship Related Assistance call the community helpline on 0114 273 4567 (option 0) and they can go through it with you.

Self-isolation pack

The self-isolation pack helps you to know when to isolate, plan your isolation time and signposts to local support.

Download a copy on our community resources page.

Contact Customer Services

Ask us a question

0114 273 4567 Monday to Friday 8:45 to 4:45pm

1 Union Street Howden House Sheffield S1 2SH