If you get care and support from us, we will contact you at least once a year to carry out a review. You can also ask for a review if your needs change, or you no longer need care and support.

  • to check if your current care and support has helped you achieve what we planned together when your needs were assessed
  • to check how your care and support can be improved
  • to talk to you about whether your needs have changed

We want to help you to be as independent as possible, so we first look at how you can help yourself, and the support you get from family, friends and your community.

If you still have eligible care and support needs and there is no one available to help with those needs, we will provide care and support.

Steps to reviewing your care & support

  1. We review your care and support, and reassess your needs to confirm if you still have eligible care and support needs.
  2. We work with you to update your Care and Support Plan to make sure it shows how your needs will be met.
  3. We approve your updated plan and any changes to the costs of your support. We also tell you if there are any changes to the amount that you will need to pay towards your care costs.
  4. We help you to make any changes to your care and support to meet your updated Support Plan.
  5. We then check to make sure your updated arrangements are working.

Note down what you need

The review is about you, so take some time before the visit to think about how things are going, including:

  • has the support I’ve had helped me to meet the outcomes I wanted to achieve, and to be more independent, safe and well?
  • what do I want to do next?
  • am I able to do the things I want to do? 
  • what sorts of help and support am I using? 

You may find it helpful to make some notes beforehand to help you remember questions you want to ask or concerns you want to discuss.

It would be useful to collect any information you have about the care and support you receive, such as prescriptions or doctor’s letters.

If you have a Direct Payment we may also need to see records of your spending, such as your Direct Payment bank account statements.

At the review

Your social care worker will talk to you, and if you want, your partner, family member or friend.

They will:

  • ask you about your needs and how your care and support has helped you manage your day to day life, and stay independent
  • listen to your views and the views of family and friends, and other professionals involved in your care, like your doctor

Your social care worker will make sure you are able to be involved in your review. If you have substantial difficulty in being involved (such as difficulty understanding or retaining information), and you have no family or friends who can help, we will arrange for an independent person (called an advocate) to help you so you can be fully involved.

They will talk to you about the other support you may have available to meet your needs including:

  • if you have a Motability vehicle – we expect you to use it to get to services or activities. If you have family, or another named driver, we expect them to drive you to services or activities. This may mean changing the date or time of activities so they are available to drive you
  • if your personal Independence Payment (PIP) or Disability living Allowance (DLA) includes a Mobility Component – we expect you to use it to pay for travel to get to services or activities in your plan. If the travel costs are more than your allowance we will include these additional costs in your plan

They will also talk to you about how equipment and technology could help you around the home and keep you safe and independent, and how this can be arranged.

Your social care worker will:

  • ask about any support you get from your family
  • ask them if they would like an assessment of their needs as a carer to make sure we can support them too
  • record your needs on a form called the Reassessment Questionnaire

If you have health, housing or care and support needs we may need to share your information with other agencies. We will always ask you first, unless we need to act quickly to protect you from harm.

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