This Charter sets out our service commitments to help business customers through the planning application process.

Our aim

  • enable and facilitate high quality development
  • be customer focused
  • embrace open discussion and mutual problem solving

Our values and approach

  • we will listen and seek to understand business needs
  • we will be clear and honest about planning requirements
  • we will make timely contributions
  • make a balanced and correct decision in the public interest

Our Offer

  • planning performance agreements, to help project manage the process, including agreeing timescales
  • we will record the outcomes of pre-application meetings to help with consistency
  • try to minimise information requirements
  • advice given will be followed
  • we will keep you informed of progress with your application. No decision should take you completely by surprise
  • if an officer is not available we will call you back within one working day
  • for larger schemes access to a balanced community view and to brief the Planning Board. (For more information on our approach, see the Statement of Community Involvement.)
  • a business Customer Manager to mediate and troubleshoot

What we need from you

  • good quality, sustainable development that meets the aspirations of local people
  • good quality plans and supporting information about your development
  • recognition that we are required to meet Government targets for determining applications (Majors in 13 weeks, 8 weeks for the rest)
  • follow our guidance and procedures, which are designed to be fair and efficient, this includes participating in pre-application discussion

Planning Helpline

Ask us a question


Howden House
1 Union Street

S1 2SH