All tenants who want to pay by direct debit need to complete and return a new mandate.
The deadline for returning direct debit mandates, claiming concessions and transferring plots is Friday 16 April 2021.
The deadline for ending your tenancy without incurring any charges for 2021/22 is Wednesday 31 March.
How to pay your allotment tenant fees.
Paying your invoice 2021-22
Due to the lateness of the 2020 invoices as a result of the pandemic, we have taken the decision to invoice in May rather than April this year.
Pay by direct debit
If your allotment fees are more than £85 a year you can pay by direct debit. If you want to pay your allotment charges by direct debit, please complete and return the mandate form to the Allotment Office by Friday 16 April 2021.
You can find a printable direct debit mandate in Supporting information.
You can email your mandate to firstname.lastname@example.org provided that it is easily legible. It is important that you write clearly and take care when giving your account number and sort code. Any errors could result in it not being possible to set up your direct debit. Please include your name on the mandate and your customer reference number (find this on the letter that has been posted to you).
Direct debit payments will be collected in five to eight instalments of £20, depending on the total value of the invoice. Collections will take place on the 7th day of each month (or the next working day if the 7th falls on a Saturday, Sunday or Bank Holiday) commencing in June. If your invoice is not divisible by £20, your first or last payment (depending on the amount) will be adjusted accordingly. If you require any further explanation please contact us.
If you pay more than one invoice by direct debit, instalments will be collected concurrently.
Please note that a failed Direct Debit will result in this method of payment being withdrawn. You will then be liable to pay the full amount immediately. Please do not cancel your Direct Debit without informing us. Please check that the instalments have been deducted from your account as this will help us resolve any issues promptly.
We can offer a payment plans to spread the cost of your invoice if you can't pay in full. We can agree a schedule with you to make payments based on your invoice (please make sure that you keep your invoice). When you have received your invoice email email@example.com or call 0114 2500 500 (Monday to Friday 9am to 4pm) to ask for a payment plan. We will need to ask you some questions about your financial situation before agreeing to a payment plan.
If you agree to a payment plan, it is your responsibility to make each payment on the dates agreed. You will not receive reminders to prompt you to make each payment. We may refuse your request for a payment plan if you have defaulted on payment plans in the past.
You may receive concessions for a variety of benefits.
A 75% concession if you receive:
- Universal Credit
- Income support
- Housing Benefit
- Council Tax Support
- Job Seeker’s Allowance
- Working Tax Credit with NHS tax credit exemption certificate (we will need to see your award letter and your NHS tax credit exemption certificate)
- Employment and Support Allowance
- Disability Living Allowance/PIP/Attendance Allowance
- Disabled Person’s Bus Pass
- Blue Badge
- Severe Disablement Allowance
- Industrial Injuries Disablement Benefit
- Medical Exemption Certificate
- Pension Credit Guarantee
- War Disablement Pension, Carer’s Allowance
A 25% concession:
- for all full time students (including those at college, University, and those completing a Masters degree or PhD)
- for tenants who reach state pension age on or before the 1 of April 2021
Claiming a concession
If you wish to claim a concession you must provide current proof of entitlement dated within the last 3 months, or awarded for a fixed period which has not yet elapsed before the 16 April 2021.
If you do not have suitable proof, please do not leave it until close to the deadline to try to obtain it. This may result in you not being able to claim your concession. We can accept a screenshot of an online benefits claim provided that it clearly shows your personal details, the date and the name of the benefit.
If you fail to claim your concession you will be liable for the full rent for your plot. You can only claim a concession on one plot.
You do not need to claim your concession if you are already claiming the senior citizen discount. If you have provided proof that you receive a benefit which clearly states that it has been awarded for life (‘indefinite’ does not constitute ‘for life’) or for a fixed period which has not yet elapsed, and eligible community groups already in receipt of a concession. If you are unsure whether you need to provide proof, please check with us.
Ending your tenancy
If you want to end your tenancy, contact the Allotment Office immediately in writing or email to cancel your tenancy on or before Wednesday 31 March 2021. If you do not contact us your tenancy will continue and you remain liable to pay for the plot.
You can transfer your plot to an immediate family member or a co-worker who has been registered for long enough. You must request this in writing or email before 16 of April for the transfer to take effect for the 2021/22 rental year.
Notices to Quit
If you receive a Notice to Quit for non-payment of rent for the third time during your tenancy, the Notice will not be automatically rescinded on receipt of payment during the notice period. To protect your tenancy, please ensure that you pay your invoice promptly. If you are having any problems paying, please contact us as soon as possible.