An exciting opportunity has arisen to join our diverse and friendly Customer Services Team. We are looking for enthusiastic individuals who are committed to providing an excellent customer-focused service for the citizens of Sheffield.
These roles will be within Customer Services, dealing with a wide variety of enquiries relating to the Council’s services. Our Customer Advisors respond to enquiries from citizens using the telephone, in face to face settings or online; however this recruitment specifically relates to our Contact Centre where Advisors will be dealing with telephone calls.
You need to be able to respond effectively, efficiently and in a timely manner, to basic, detailed and complex customer enquiries and work in partnership with other parts of the Council and external service providers.
You will have good written and verbal communication and listening skills and a good level of numeracy.
Should you be required as a regular an intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English as required by the Immigration Act 2016.
Previous experience of a customer-focussed service environment is preferred.
You may be required to work from various city centre sites to meet the needs of the service.
We operate a flexible rotating shift pattern to cover the Customer Service Centre opening hour which currently range from 8am-6pm, Monday to Friday, excluding weekends and bank holidays, with a minimum of 25 days annual leave per year (rising to 30 after 5 years’ service with the Council).
There are a number of full-time and part-time permanent positions available.
We encourage informal enquiries, for more information, please contact Kerry.chilton-cutts@sheffield .gov.uk