Reporting damp and mould

We take all reports of damp and mould extremely seriously and would encourage you to get in touch if you think you have any problems in your home. We want to do everything we reasonably can to make sure our customers stay safe, healthy, warm and well in their homes.  

We have created a damp and mould task force to improve how we respond to issues of damp and mould across council homes.

The initial key actions from the action plan the task force has put in place include:

  • prioritising and inspecting all reports of damp and mould, with the aim of inspecting the majority of cases within 5 working days
  • where damp and mould is caused by a leak, we aim to respond to all reports of a leak within 24 hours
  • prioritising the inspection and assessment of damp and mould in the homes and blocks that are most likely to suffer from damp and mould problems
  • working with our tenant and resident associations (TARAs) to ensure we have a joined-up, clear, and standard response for tackling damp and mould - and no cases fall through the gaps of our collective responsibilities

How to report concerns

Council tenants

If you have concerns about damp and mould in a council property, please email hrmcustomerservices@sheffield.gov.uk or call us on 0114 273 5555.

Private rented tenants

We are working with registered providers of social housing and private landlords to ensure all rented homes across Sheffield are well maintained and of a decent standard. If you have concerns about damp and mould, it is important to ensure that your landlord is fully aware of all the concerns you have and that they have had reasonable time to respond. If your landlord has failed to undertake repairs, you can contact our Private Housing Standards team.

Contact Council Housing Service

0114 293 0000
Monday to Friday
8am to 5:30pm
Housing and Neighbourhood Service
PO Box 5967
Sheffield
S2 9GH

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