If you're unable to take your bin to the kerb because of a disability or ill health, you can ask for help. This is called the assisted collection service. The refuse collectors will wheel your bin out to the road for collection and then return it after it has been emptied. You can apply to have your bins put out permanently or temporarily.


Who can get help with their collections

You can only apply if there's nobody over the age of 16 at your residence who can bring your bins to the curb. 

Apply for assisted collection

This is a free service for anyone that qualifies. You can apply online or you can call us on 0114 273 4567 to arrange help with your collections.

Permanent assisted bin collection

You can apply for a permanent assisted bin collection if:

You are over 75 years old

Or

You are are under 75 years old and one of the following applies to you: 

  • you are registered blind or partially sighted
  • you hold a blue badge for parking
  • you receive the middle rate of care component of Disability Living Allowance or enhanced daily living component of Personal Independence Payment
  • you receive the mobility component of Disability Living Allowance or enhanced mobility component of Personal Independence Payment
  • you receive Attendance Allowance
  • you receive the War Pensioners’ Mobility Supplement
  • you hold a CredAble Access Scheme Card

Temporary assisted bin collection

You can apply for a temporary assisted collection for up to 6 months if:

You are under 75 years old and one of the following applies to you:

  • you are pregnant (you can receive assistance until 26 weeks after the birth)
  • you have a temporary illness
  • you are recovering from an operation or illness

Contact Veolia Waste Collection and Recycling