Our service standards. We deal with inspections, investigations, sampling, training, advice, information, health promotion and enforce the law in relation to:
Hygiene and safety in food premises and food purchases
Health and safety at work in offices and shops and licensed premises
Infectious diseases and food poisoning
Private Water Supplies
Provide the best possible standard of service
Deal with you in a fair, courteous and confidential manner
Respond immediately to serious problems
Respond to service requests within five working days
Provide you with the name and contact details of the officer dealing with your enquiry
Refer you to the appropriate agency/advisor if we are unable to help
Provide a written report within 14 working days following any inspection of your business premises
Distinguish between recommendations of good practice and legal requirements
Always produce official identification
Respect your property
Provide us with your name and telephone number so we can report back to you
Keep appointments made and arrange safe access
Allow the officer access to business premises at all reasonable times
Co-operate with and treat the officer dealing with your problem in a proper manner
We treat any incident of abuse, threats or assault on its employees very seriously and we will always consider taking action against perpetrators whenever this occurs. Action may include withdrawal of service and legal remedies.
Health Protection Service Charter: What the service offers; what you can expect; how you can help.
Leaflet describing our service standards and what you can expect from us.