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Contact us about Council Tax

Before you try to contact us, please check to see if your query can be answered online:

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Use our online service facility to:

  • View your account information
  • Make a Payment
  • Sign up to e-billing to receive your bills securely by email
  • Tell us about a change of address
  • Sign up to pay by Direct Debit
  • Search for a property Band


Telephone Us

Telephone us any time between 8.30am to 5.30pm Monday to Friday on (0114) 2736633.

If you have received a text message from us about your Council Tax, please call us on the above number.

Housing Benefit or Council Tax Support

Telephone the Benefits helpline 8.30am to 5.30pm, Monday to Friday on on (0114) 2736777.

Please be aware that the telephone lines are extremely busy during peak times. If you are unable to get through to the council tax office or benefits helpline, you may wish to try again after 4pm when the lines are quieter.

Contact us online

Tell us online.  We will deal with this as quickly as we can.  To help us do this please do not send anymore e-mails to us to find out what has happened to your query.

Make a general complaint or comment.

Write to us

The Council Tax Office
Sheffield City Council
PO Box 1310
S1 1UY

Visit us In person

We offer an appointment only service at:

First Point
Howden House (View location map)
Union Street
S1 2SH

Please call 0114 2736777 to book an appointment.  We are open 8.30am to 5.30pm Monday to Friday.  If you are arriving by car, find where the car parks are.

Customer Charter

  • Modified: Nov 22, 2013 3:48:44 PM