Christmas & New Year opening times

Customer Services (our call centre, First Point at Howden House and the Town Hall Reception) will be closed from Monday 25 December 2017 to Monday 1 January 2018.  

If you can’t find what you need on our website, or would prefer to speak in person, please give us a call or visit us in person at Howden House in the city centre or at First Points closer to where you are.

Call us

Contact Customer Services on 0114 273 4567 and select from several options including bin collections, recycling, parking, council housing enquiries, Council Tax and children and family services. 

You can also contact us on this number using text relay (previously known as TypeTalk).

In person

At a First Point you can:

  • ask us detailed enquiries or simple advice
  • speak to specialists (call general enquiries for an appointment)
  • use our free phones, internet computers, leaflets, application forms and posters
  • find out about a range of services for families (Howden House only)

Howden House

On Union Street in the city centre, close to the Peace Gardens and the ‘cheese grater’ car park.

Open Monday to Friday, 8.30am to 5.30pm.

Chapeltown

Chambers Court, off Cowley Lane, S35 2XE

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567

Hillsborough

The Mall, off Langsett Road, S6 2LR

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567

Crystal Peaks

1-3 Peaks Square, Waterthorpe, S20 7PH

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567

Burngreave

Sorby House, 42 Spital Hill, S4 7LG

Open 9am to 5pm, Monday to Friday

Call 0114 273 4567

Manor Library

Ridgeway Road, Sheffield, S12 2SS

Open 9am to 5pm, Monday to Friday

Telephone 0114 203 7805

Customer Services

Ask us a question

0114 273 4567 8am - 6pm, Monday to Friday

1 Union Street
Howden House
Sheffield


S1 2SH