We provide advice and assistance to food businesses in order to raise standards without always having to take enforcement action. However, we will take firm action with regard to serious breaches in the law, irresponsible actions, or persistent failure to follow advice that we have given. 

Residents can report a food premises, food product or a case of food posioning. 

Contacting us

When reporting an incident it is important that you include a contact telephone number, as our officers may wish to contact you for further details regarding your complaint. 

Report a food premises

You can use the online form to raise a genuine concern about hygiene standards in a food business operating in Sheffield. All of your details will be kept confidential and not released to the business.

Please note, in the interest of fairness, we do not accept malicious or anonymous complaints.

Report a food product

If you find something wrong with food that you have purchased from a food business in Sheffield you can report it to us. Please note that we only have the resources to deal with incidents that pose a serious public health risk.

If requested to do so, you will need to bring the affected food/foreign object into our offices for inspection. If the food item is perishable please store it in a clean, sealable container in your fridge or freezer, please separate from other foods if possible.

Report a case of food poisoning

If you have recently suffered symptoms such as diarrhoea, vomiting and abdominal pain after purchasing and consuming ready to eat food from a business in Sheffield, you can report the incident to us.

Depending on your symptoms, how long after you ate the suspect meal they started, and how long your illness lasted, will help us to determine which type of food poisoning (if any) you may have been suffering from.

You are advised to stay away from work or school until 48 hours after the diarrhoea has stopped. If you are in a high risk occupation, such as food handling, working with children, or other vulnerable group you may need to inform your employer. If you have not already done so, we may request that you contact your doctor to submit a stool sample for analysis at a laboratory.

You will need to complete a questionnaire so that we can get a full picture of your habits and the recent history surrounding your illness. This can be emailed, printed and returned to us, or if you don't have a printer we can send a questionnaire via Royal Mail. We will assess your returned questionnaire to determine if any further action is necessary. 

If you have suffered food poisoning symptoms following food shared with a group of people, and are aware of other people similarly affected please contact us. The sooner you contact us, the better the chances are that we can possibly find out the cause. You may also need to provide a list of people so that we can investigate thoroughly and carry out a full analysis.

Legal proceedings

If you are thinking of taking legal proceedings against a food business who you believe has caused your illness, you must have:

  • returned your questionnaire, completed as fully as possible to give us a complete picture of your recent history of events etc
  • provide a specimen of your stool sample
  • the laboratory must grow an organism from this specimen
  • the same organism must be found in a sample of the implicated food/meal
  • the food/meal must have been kept and stored so that it could not have possibly been contaminated from any other source

Before you eat out or shop for food

You can search the food hygiene rating of a business before you decide to eat there, by looking on the Food Standards Agency Ratings website.  

You can also look for the green and black rating sticker on display in the window or on the door.

Health Protection

Ask us a question

0114 273 5774

5th Floor North
Howden House
1 Union Street
Sheffield

S1 2SH

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