We are carrying out improvements to the community heating service we provide to tenants. We have already refurbished the boiler houses and the next two stages of work involve:

  • Phase 2 - Installing control equipment in each home
  • Phase 3 - Installing heat meters  

Who is undertaking this work?

Sheffield City Council Housing Services is managing the installation of the heat metering project and have procured the services of a specialist heat metering contractor to install the equipment and manage the billing.


What does the work involve?

Typically, it involves:  Fitting a heat meter to the existing heating equipment usually in the airing-cupboard and the installation of a payment recording device called a G6 unit. 

How long does the work take?

The installation should take no longer than half a day, although the contractor may need to return for commissioning purposes


Can I refuse to have the heat meter fitted?

No, Sheffield City Council has committed to transfer all district heating properties to the metered system of billing.

How disruptive is the work?

The majority of the replacement work is contained within the airing cupboard. Typically, engineers will mainly need access to the hallway and airing cupboard.

How will I know when this work is to be carried out?

We will provide a detailed programme of works for individual estates.  We will also send a letter to each tenant/resident giving general information. You will also receive a visit from Council Housing staff.

What if I am unavailable when access is needed to my home?

If your installation date is not convenient we will be happy to rearrange this to a more suitable time and date. Both Council Housing staff and the specialist contractor's liaison officers will be available in your area to arrange this.

Who do I contact about the heat meter installation work?

Sheffield City Council Housing Service, Heat Metering Team (0114 293 0000) or speak to any tenant liaison officers (TLOs) who will be available on-site when work commences on your estate.

What payment options are available?

You will be able to “Pay as you Go” by buying credit using a payment card or by quoting your unique reference number from:

  • Paypoint
  • Post Office
  • AllPay
  • Internet
  • Mobile App
  • Telephone

In most cases, payment via direct debits will also be available (Budget plan).  Please contact Sheffield City Council Housing Services (0114 2735590) for more information regarding budget plan payments. 

How much will it cost to run?

There will be:

  •  A Consumption Charge for the heating and hot water you consume in your home. This will be set at a competitive 3.38 pence per kWh inclusive of VAT.
  •  A Weekly Standing Charge of £4.00 (50 weeks per year) incorporated within your rent payments to cover the fixed costs associated with providing heating to your dwelling. 
  • A Monthly Amenity Charge of £14.54. Your district heating charges don't just cover the cost of your heating; they also cover for the provision of the heating system itself (i.e. plant and equipment). Your Amenity Charge covers the cost of any installation or refurbishment and any ongoing repairs, servicing and maintenance of the district heating plant and equipment.
  • Charges will be reviewed annually.

Is there going to be emergency credit and if so how much?

Yes: if you have opted for the ‘Pay as you Go’ payment method and your credit is about to expire, there is an emergency facility which allows you to borrow a £10.00 heat credit. The payment recording device (G6 unit), will record this emergency credit and show a negative credit value. This is a loan and must be paid back in full before the system can be used again. The next time you top-up, you will have to buy more credit than the negative value before your supply is reconnected.  

Will my heating cost more using heat meters than it did via my rent?

This depends on your usage. If care is taken to moderate the room temperature and you switch off the heating when you are out; it is probable that a significant saving could be made to your annual heating bill.

Sheffield City Council Housing Service is committed to helping residents with advice on how best to use the heating system in an efficient way; the intention is to reduce heating costs for our customers. Council Housing staff are available to make personal visits and give information, advice and support to all our customers.

Council Housing Service

Ask us a question

0114 2930000