If you have eligible care and support needs we will help you to decide how your needs can be met and the outcomes you want to achieve. This is called support planning.
The activities and services to be arranged are recorded on a form called a Support Plan.
Your social care worker will involve you as much as possible in the support planning process, and you can complete as many of the support planning tasks as you want and are able to do.
Where appropriate the social care worker may arrange for other people to help you with support planning, they will discuss this with you during the needs assessment visit and before support planning has started.
Your Support Plan will record
The total cost of your care and support is called your Personal Budget. This is the money we set aside to spend on your care and support in the coming year.
We don’t have a maximum rate for the cost of supporting someone to live at home.
While we have a duty to make sure we provide care in the most cost effective way, we will listen to your views on how you want to be supported, whether this is help to live independently at home, or to be supported in a residential care home.
If you want to continue to live at home your social care worker will talk to you about how support can be provided to meet your eligible care and support needs and keep you safe.
If your needs can only be met by living in a care home your social care worker will talk to you about how this can be arranged.
We will discuss with you whether we should arrange and pay for the services in your Support Plan (this is called Council arranged support), or whether you have money paid to you as a Direct Payment so that you can organise and pay for your support yourself.
As part of planning your support your social care worker will help you to plan for any problems (also called contingency arrangements), such as if your carers do not turn up, or if your PA is unable to support you due to illness.
If you have a Direct Payment, your social care worker will help you work out how much money is needed to cover these costs. This is called your contingency money.
If you later have a problem and need to use your contingency money, you can contact the Customer Accounts Team to explain why you need this money. The contingency money will then be paid into your account within ten working days.
Your social care worker will arrange for your Support Plan to be approved. We have a duty of care and a responsibility to make sure that your Support Plan meets your needs and that it is affordable.
If we do not agree your Support Plan, your social care worker will talk to you about the changes needed to make sure that all your social care needs are met and your Support Plan is affordable.
If you’re not happy with our decision speak to your social care worker about using our ‘Look Again’ process, where your Support Plan is checked again. If this doesn’t resolve the situation ask your social care worker how you can make a complaint.
Once your Support Plan is agreed, we will send you a copy of your plan together with your Assessment Questionnaire.
The total cost of the support identified in your Support Plan is called your Personal Budget.
This is the money that we put aside to spend on your support arrangements in the coming year.
We will also carry out a financial assessment to work out how much you can afford to pay towards the cost of your support.
The general rule is that you either pay for the total cost of your care and support, or you contribute what your financial assessment shows you can afford and we pay the rest.
If you have Council arranged support we will then invoice you every 4 weeks for your contribution.
If you have a Direct Payment you will need to pay your contribution into your Direct Payment account every four weeks, or weekly if you prefer.
We will then help you to arrange the support services in your plan. Your social care worker will involve you as much as possible in organising and arranging the support services and activities described in your plan.
You and your family can complete as many of the arrangements as you want and are able to do.
We will check with you after a few weeks to make sure your care and support is working and meeting your needs. This will provide an opportunity for you to let us know how your arrangements and services are working.
We will review your Care and Support Plan regularly to make sure you still need care and support, and that your it is meeting your needs. You can also ask for a review if you find you no longer need support or your situation changes.
Reviewing your care and support.
If you have a question about this information, want a printed copy to be sent to you, or want to speak to someone you can contact us.
Information can be provided in alternative formats and other languages on request.
This information is available in our factsheet: