If you get care and support from us, we will contact you at least once a year to carry out a review. You can also ask for a review if your needs change, or you no longer need care and support.
To check if your current care and support has helped you achieve what we planned together when your needs were assessed
To check how your care and support can be improved
To talk to you about whether your needs have changed
We want to help you to be as independent as possible, so we first look at how you can help yourself, and the support you get from family, friends and your community.
If you still have eligible care and support needs and there is no one available to help with those needs, we will provide care and support. About eligibility criteria.
The steps to reviewing your care and support are:
The review is about you, so take some time before the visit to think about how things are going, including
has the support I’ve had helped me to meet the outcomes I wanted to achieve, and to be more independent, safe and well?
what do I want to do next?
am I able to do the things I want to do? Do I feel in control of my life?
what sorts of help and support am I using? How are they working?
You may find it helpful to make some notes beforehand to help you remember questions you want to ask or concerns you want to discuss.
It would be useful to collect any information you have about the care and support you receive, such as prescriptions or doctor’s letters.
If you have a Direct Payment we may also need to see records of your spending, such as your Direct Payment bank account statements.
Your social care worker will talk to you, and if you want, your partner, family member or friend.
Your social care worker will make sure you are able to be involved in your review. If you have substantial difficulty in being involved (such as difficulty understanding or retaining information), and you have no family or friends who can help, we will arrange for an independent person (called an advocate) to help you so you can be fully involved.
They will talk to you about the other support you may have available to meet your needs. Examples:
If you have a Motability vehicle – we expect you to use it to get to services or activities. If you have family, or another named driver, we expect them to drive you to services or activities. This may mean changing the date or time of activities so they are available to drive you
If your personal Independence Payment (PIP) or Disability living Allowance (DLA) includes a Mobility Component – we expect you to use it to pay for travel to get to services or activities in your plan. If the travel costs are more than your allowance we will include these additional costs in your plan
They will also talk to you about how equipment and technology could help you around the home and keep you safe and independent, and how this can be arranged.
Your social care worker will:
If you have health, housing or care and support needs we may need to share your information with other agencies. We will always ask you first, unless we need to act quickly to protect you from harm.
We will then decide if you are eligible to continue to receive care and support from us. We use national rules (called the Eligibility Regulations) to decide if you have any eligible care and support needs.
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If you have a question about this information, want a printed copy to be sent to you, or want to speak to someone you can contact us.
Information can be provided in alternative formats and other languages on request.
This information is available in a factsheet you can download.